Popular topics: Booking Availabilities / Timeslots Basic Settings for an Experience
Review our database of client questions to get the answers you need.
If you are seeing an error message when trying to access your TripWorks dashboard, the culprit is most likely your......
Resetting Your Password Navigate to your login page. If you are unfamiliar with how to reach this page, see......
TripWorks protects its systems with industry leading technology and security controls, including: TripWorks performs data encryption within the card......
You can view all past and pending payments by viewing the Payout Report. To access this report: Choose Reports......
No. Platform fees are calculated on the pre-tip payment amount. For example, if a guest leaves a $10 tip on......
This message indicates that your account has automatically been flagged for exceeding a ratio of manually entered payments (such......
When you issue a refund quickly enough, it is known as a “reversal.” Unlike traditional refunds, reversals disappear entirely......
Date Created refers to the date the transaction was entered or the activity occurred. Activity Date refers to the......
Each type of TripWorks report has a specific application, and should be chosen depending on your company's accounting platform......
Once you get into the rhythm of any regularly scheduled banking transaction, you expect to know exactly what's coming......
The short answer: No. You do not have to wait until your customers complete their experience and pay for......
Within your Experience Catalog, hero photos are those that appear front and center when a potential customer selects an......
If during checkout you or your customers are seeing a "-[#] Ticket to Book" message, preventing more tickets from......
This article describes how fees are handled when refunding a credit card payment processed by TripWorks on behalf of......
Once you have set up your Stripe Integration, you can edit your bank details at any time. Simply log in......
By default, a How did you hear about us? prompt will appear during the checkout process. E-commerce customers will see......
Each time you create or edit a rate sheet — whether you are setting up Standard Experience Pricing, unique......
The Priority field in rate sheets allows you to define which pricing rates should apply over others whenever a......
There are certain things you cannot delete from your TripWorks account, and it typically comes down to one of......
Sometimes, you may want to increase or decrease the amount of time a customer has to book a trip......
When you are creating a Dynamic Pricing rule based on passenger count, you will notice a ticket types......
Yes. Through TripWorks, you can give online shoppers the option to click or tap a phone number from the......
Members of your team can book trips on behalf of your customers without logging in to your TripWorks account.......
When discussing the customers who comprise a trip, there is one important distinction to be made: the trip's lead......
Occasionally, after a trip is booked, you may need to make changes to the trip's point of contact (the......
When you edit the booking details of a trip's lead traveler — that is, the first traveler listed on......
Once your TripAdvisor URL is saved within the Social Media settings of your TripWorks account, any reviews posted to......
Your TripWorks account comes equipped with a pre-made follow-up message template, which includes a Write a Review button. By default,......
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