By default, a How did you hear about us? prompt will appear during the checkout process. E-commerce customers will see this prompt as they book their experience online, just as members of your team will see this prompt offline as they book an experience on behalf of a customer.
This prompt works in tandem with your Marketing Reports in order to give you visibility on the marketing sources that are successfully driving conversions for your business.
Sample Marketing Sources Report, grouped by year
If, however, you do not want this prompt to appear, you can disable it in just a few simple steps.
Please Note
As long the How did you hear about us? prompt is disabled, your reports will not be able to populate with marketing source data unless you have third-party integrations set up, such as Google Analytics, Google Ads, Facebook Ads, etc. However, you can reenable the prompt at any time, at which point the data will begin populating again.
Removing the "How did you hear about us?" Prompt
- In your TripWorks dashboard, select More > Discover More from the toolbar, then choose the Marketing Sources link.
- Navigate to the Settings tab.
- Deselect the checkbox(es) that reflect your preferences regarding this prompt, then choose Save.
