Popular topics: Booking Availabilities / Timeslots Basic Settings for an Experience

I issued a refund. Why can't the customer see the refund credit on their bank statement?

When you issue a refund quickly enough, it is known as a “reversal.” Unlike traditional refunds, reversals disappear entirely from customers’ bank statements and (depending on the card issuer) may disappear from any “pending purchases” categories as well. If your customer is concerned by this lack of visibility on their bank statement, advise them to contact their bank to confirm that the charge did not go through.

Was this article helpful?

Can’t find what you’re looking for?

Our award-winning customer care team is here for you.

Contact Support