Message Templates

Explore the types of email & SMS message templates you can create, edit, and schedule to send automatically through your TripWorks account.

• Email & SMS Message Templates

  When running a tour or activity business, efficiency is vital. Message templates — that is, templated email and SMS......

• Abandon Cart Messages

  Your TripWorks account comes with 3 abandon cart message templates that will, by default, automatically send to e-commerce shoppers......

• Customize Abandon Cart Message Settings

  By default, your TripWorks account comes equipped with a series of 3 Abandon Cart Messages‍ that automatically send to......

• Order Confirmation Messages

  Your TripWorks account comes equipped with 1 order confirmation message that, by default, sends automatically to a trip's point......

• Customize Order Confirmation Message Settings

  By default, the Order Confirmation Message‍ included in your Message Template Library automatically sends to customers as soon as......

• Rebooked Trip Messages

  Your Message Template Library comes with one rebooked trip message template. This template is designed to notify customers that their......

• Customize Rebooked Trip Message Settings

  By default, one Rebooked Trip Message‍ template is included in your Message Template Library, and it does not automatically......

• Event Reminder Messages

  Your Message Template Library comes with 1 event reminder message that, by default, automatically sends to a trip's point......

• Customize Event Reminder Message Settings

  By default, the Event Reminder Message‍ included in your Message Template Library automatically sends to customers 24 hours and......

• Waiver Signed Messages

  Your TripWorks account comes with 1 waiver signed message template, which notifies customers that their electronically signed waiver has......

• Customize Waiver Signed Message Settings

  By default, the Waiver Signed Message‍ included in your Message Template Library automatically sends to customers as soon as......

• Event Followup Messages

  Your TripWorks account comes with 1 event followup message template, which prompts customers to leave a review for your......

• Customize Event Followup Message Settings

  By default, the Event Followup Message‍ included in your Message Template Library automatically sends to customers 24 hours and......

• Create a New Message Template

  When you go to Send a Message Manually‍ or set up Automated Messaging‍ through TripWorks, you must select a......

• Edit an Existing Message Template

  You can send emails and SMS text messages to customers through your TripWorks account using Email & SMS Message......

• Delete a Message Template

  It is possible to delete a template from your Message Template Library if the template has never been used.......