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Message Templates

  1. Email & SMS Message Templates

    When running a tour or activity business, efficiency is vital. Message templates — that is, templated email and SMS...

  2. Abandon Cart Messages

    Your TripWorks account comes with 3 abandon cart message templates that will, by default, automatically send to e-commerce shoppers...

  3. Customize Abandon Cart Message Settings

    By default, your TripWorks account comes equipped with a series of 3 Abandon Cart Messages‍ that automatically send to...

  4. Order Confirmation Messages

    Your TripWorks account comes equipped with 1 order confirmation message that, by default, sends automatically to a trip's point...

  5. Customize Order Confirmation Message Settings

    By default, the Order Confirmation Message‍ included in your Message Template Library automatically sends to customers as soon as...

  6. Rebooked Trip Messages

    Your Message Template Library comes with one rebooked trip message template. This template is designed to notify customers that their...

  7. Customize Rebooked Trip Message Settings

    By default, one Rebooked Trip Message‍ template is included in your Message Template Library, and it does not automatically...

  8. Event Reminder Messages

    Your Message Template Library comes with 1 event reminder message that, by default, automatically sends to a trip's point...

  9. Customize Event Reminder Message Settings

    By default, the Event Reminder Message‍ included in your Message Template Library automatically sends to customers 24 hours and...

  10. Waiver Signed Messages

    Your TripWorks account comes with 1 waiver signed message template, which notifies customers that their electronically signed waiver has...

  11. Customize Waiver Signed Message Settings

    By default, the Waiver Signed Message‍ included in your Message Template Library automatically sends to customers as soon as...

  12. Event Followup Messages

    Your TripWorks account comes with 1 event followup message template, which prompts customers to leave a review for your...

  13. Customize Event Followup Message Settings

    By default, the Event Followup Message‍ included in your Message Template Library automatically sends to customers 24 hours and...

  14. Create a New Message Template

    When you go to Send a Message Manually‍ or set up Automated Messaging‍ through TripWorks, you must select a...

  15. Edit an Existing Message Template

    You can send emails and SMS text messages to customers through your TripWorks account using Email & SMS Message...

  16. Delete a Message Template

    It is possible to delete a template from your Message Template Library if the template has never been used....

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