By default, one Rebooked Trip Message template is included in your Message Template Library, and it does not automatically send to customers when you Reschedule a Trip.
This article outlines your options for updating these settings, including enabling auto-send for rebooked trip messages.
Customize Rebooked Trip Message Settings
Expand the items below for details on each rebooked trip message setting:
Enable auto-send for rebooked trip messages
- Go to More > Discover More, then choose Communication Settings.
- Select the Auto Confirmation on Rebooking checkbox.
- Choose the desired rebooked message template from the drop-down menu. If the message template you want to select does not yet exist, you will need to Create a New Message Template, then return to this screen and select your new template from the drop-down.
- Save your changes.
Edit or rewrite the rebooked message template
If you want to edit or rewrite the rebooked message template that comes standard in your Message Template Library, visit Edit an Existing Message Template.
Select a message template that's missing from the drop-down menu
If there is a specific message template you want to select but do not see in the drop-down menu, you will need to assign the message template to the Rebooked template category. For details on assigning your message template to a different category, visit Edit an Existing Message Template.