Popular topics: Booking Availabilities / Timeslots Basic Settings for an Experience

Email & SMS Message Templates

Review the various types of message templates you can create, edit, and automate through TripWorks.

When running a tour or activity business, efficiency is vital. Message templates — that is, templated email and SMS text messages — can save you countless hours in communicating standard information to your customers.

Your Message Template Library comes equipped with a variety of pre-made message templates, several of which will, by default, send to your customers automatically when certain events are triggered (such as a customer booking a trip). You can change or disable these auto-send settings at any point in time.

With the items in your Message Template Library, you can:


Please Note

Several of TripWorks' pre-made message templates will send messages to your customers automatically unless you manually update their settings. Visit Automated Messagingfor more information.

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