Automatically follow up with customers who don't complete their booking. TripWorks sends a series of abandoned cart emails to help recover lost sales—and you can customize when and what gets sent.
Accessing Abandoned Cart Settings
- Go to More → Discover More
- Under Email & SMS, select Automations
- Find Cart Abandon Flow
Setting Up Your Email Series
You can send up to three abandoned cart emails, each with custom timing.
To configure each email:
| Setting | What it does |
| Template | Choose which email template to send (must be in the "Abandon Cart" category) |
| Timing | Set exactly when the email sends after cart abandonment |
Scheduling Options
Set the delay for each email using:
- Days – e.g., send 1 day after abandonment
- Hours – e.g., send 2 hours after abandonment
- Minutes – e.g., send 30 minutes after abandonment
Example series:
- Email 1: 30 minutes after
- Email 2: 24 hours after
- Email 3: 3 days after
Enabling or Disabling the Series
Toggle the Cart Abandon Flow checkbox to turn the entire series on or off.
Removing an Email from the Series
To skip an email in the sequence:
- Set the template dropdown to blank, or
- Set the timing to 0
Editing Email Content
To change what the email says, choose Edit Message Templates at the bottom of the automation page to open the editor. Changes apply immediately to future sends.
Don't Forget to Save
Choose Save after making any changes.