Popular topics: Booking Availabilities / Timeslots Basic Settings for an Experience

Customize Abandon Cart Message Settings

Edit, update, or remove the message templates included in the abandon cart message series.

By default, your TripWorks account comes equipped with a series of 3 Abandon Cart Messages‍ that automatically send to customers 1 hour, 24 hours, and 48 hours, respectively, after they fail to complete an online purchase.

This article outlines how you can change or disable these series settings.  

Customize Abandon Cart Auto-Send Settings

  1. From the toolbar, select More > Discover More, then choose Communication Settings.
  2. To disable the message series from sending automatically, simply deselect the Cart Abandon Flow checkbox. Otherwise, leave the checkbox selected and proceed to next steps.

  3. Use the drop-down menus to select the message templates you want included in your message series. If the message template you want to select does not yet exist, you will need to Create a New Message Template‍, then return to this screen and select your new template from the drop-down. Expand the items below for further guidance.

    To remove a message from the series...

    For messages you want to remove from the series, select the blank item from the drop-down menu, or update the corresponding text field to "0" hours.


    To edit or rewrite messages in the series...

    For messages included in the series that you want to edit or rewrite, you will need to Edit the Message Template.


    To select a message that's missing from the drop-down menu...

    For messages you want to include in the series but do not see in the drop-down menu, you will need to assign the message template to the Abandon Cart template category. For details on assigning your message template to a different category, visit Edit an Existing Message Template.‍ 


  4. Update the text fields to reflect your preferred times for the messages to send automatically.

  5. Select the Save button to confirm your changes.

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