Popular topics: Log in to Your TripWorks Dashboard Refund a Payment

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  1. Book a Trip on Behalf of a Customer

    From your TripWorks account, logged in members of your team can book a trip from the Dashboard View, Sales...

  2. Add a Traveler to an Existing Trip

    As a tour operator, you are likely to have the occasional customer call in and request that you add...

  3. Comp, Uncomp & Reprice Tickets

    In your TripWorks dashboard, you can manually compensate, uncompensate, and reprice tickets at any point in time. Here is...

  4. Apply a Payment to a Trip

    While it is not uncommon for a customer to pay for an upcoming trip in full at the time...

  5. Credit Card Payments

    Credit card payments are the most common form of payment method. Credit card payments are common with E-Commerce purchasing,...

  6. Splitting Payments Between Guests

    There are two methods you can use to split payments between travelers on the same trip: Apply a Payment...

  7. Using the "Pay my tab" Feature

    When you dine at a restaurant, you might say to your server, "I'd like to pay my tab" or...

  8. Using the Split Payment Calculator

    After a group activity, customers typically want to settle their bill by paying the total amount due with one...

  9. Refund a Payment

    Overview There are situations that occur where customers may need to receive a payment refund. For example,  A customer...

  10. Reschedule, Unschedule, or Cancel a Trip

    This article describes how to cancel, reschedule, and unschedule trips. To reschedule and unschedule customers, you are required to...

  11. How to Unschedule an Order

    Sometimes your guests may realize that a date they thought would work for their schedules actually does not. In...

  12. How to Cancel a Single Reservation

    There are times customers cannot make their reservation and need to cancel and will not be able to reschedule...

  13. Comp a Gift Card

    There are times you may want to give a complimentary gift card to one of your guest. You might...

  14. Point of Sale (POS Purchases)

    In your TripWorks account, both the Dashboard View and Sales View provide quick links to the most common purchases...

  15. Receiving Payouts

    For you to receive funds, TripWorks makes payouts to your bank account. Payout availability can vary based on the...

  16. Single-Page Receipts (Mac Desktop)

    Once you have Set Up Your TSP654II AirPrint Receipt Printer, ‍you may opt to update your printer settings so...

  17. Mobile Ticket Scanning

    The TripWorks Ticket Scanner app lets your team scan QR codes from a mobile device for a quick, efficient...

  18. Adding a Product to a Trip

    When a customer arrives for their experience, you have the ability to add a product to their trip, at...

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