Sometimes, customers are unable to make their reservation and cannot reschedule. In these instances, it’s important to cancel their trip.
Failing to properly update a cancellation can result in discrepancies in availability and reporting. Accurate cancellations ensure that the system accurately reflects booking status, which is essential for managing availabilities and financial records.
How to Cancel a Trip
- Open the trip from the manifest view by selecting the customer name. Or, search for the customer name/confirmation number using the search field on your dashboard
- Select the three dots to the right of the date and time inside the trip to open the Actions menu
- Select Cancel…
- Choose whether or not to send the customer an email notification regarding their cancellation by selecting Notify lead passenger of cancellation
Want to Allow Your Customers to Rebook Themselves?
You can include a link for rebooking inside your cancellation email and/or allow passengers to rebook themselves to different activities. Find out more about How Self-Rebooking works.
- The trip will update to show the trip has been cancelled
After the trip has been cancelled, the trip will be removed from your calendar availability count and the availability associated with that trip will be released and open for other bookings.