Flagging allows you to alert another team member to review and follow up on a specific trip. You may want to flag a trip in the following situations:
- Partial Refund or Payment Issue: If a booking requires a partial refund, has an incorrect payment, or a credit card payment failed, flagging the trip will notify the appropriate team member to handle the issue.
- Extra Resources Needed: When a customer books a trip that requires additional resources, such as photography or videography, flagging the trip will alert the team member responsible for arranging those resources.
- Special Events: For special occasions like weddings or celebrations, flagging the trip will ensure a team member is informed to give extra care and attention to the guests.
Flagged trips will trigger an alert to the assigned team member through email, text message, and/or in-app notification, depending on the team member's settings. This ensures timely follow-up and attention to the flagged item.
Want to enable flagged trip alerts?
Learn more on How to Enable Team Member Alerts.
How to Flag a Trip
- From within the Trip, select the Flag icon on the left-hand side
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- Choose the team member you want to flag the trip to
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- Provide a reason for flagging by entering details in the Comment/Notes section
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- Select "Flag Sale" to notify the selected team member for immediate review
An automated alert will notify the team member about the flagged trip. Additionally, a blue banner will appear at the top of the trip, visible to all team members, indicating that the trip has been flagged
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Viewing Flagged Trips
Depending on what alerts you have set up, you'll receive an email, text, and/or in-app alert for a flagged trip. You can view all flagged trips by logging into your dashboard, selecting the bell icon, and choosing “Flagged Trips”
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How to Un-flag a Trip
- Choose Un-flag from within the trip
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- Add a note describing how the flag was resolved in the Comments/Notes section.
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- Select Un-flag Sale