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As a tour operator, you are likely to have the occasional customer call in and request that you add one...
September 9th, 2022 1803 views 1 likes
In your TripWorks dashboard, you can manually compensate, uncompensate, and reprice tickets at any point in time. Here is a...
September 13th, 2022 2155 views 0 likes
While it is not uncommon for a customer to pay for an upcoming trip in full at the time of...
September 21st, 2021 2289 views 1 likes
Credit card payments are the most common form of payment method. Credit card payments are common with E-Commerce purchasing, over-the-phone...
May 18th, 2021 1733 views 1 likes
There may be times where walk-ins or in-person transactions require a check payment. Follow these steps to log a check...
May 11th, 2021 553 views 1 likes
Gift card payments are common with E-commerce and walkup bookings. Follow the steps below to apply a gift card payment...
May 11th, 2021 713 views 1 likes
There may be instances where your customers wish to pay separately or for multiple guests at a time. This experience...
September 30th, 2022 2090 views 2 likes
There are situations that occur where customers may need to receive a payment refund. For example, A customer on the...
May 10th, 2021 4513 views 2 likes
Managing travel plans can be challenging, and there may be times your customers need to cancel or reschedule their activity....
May 10th, 2021 4910 views 2 likes
Sometimes, customers are unable to make their reservation and cannot reschedule. In these instances, it’s important to cancel their trip....
August 27th, 2021 1617 views 2 likes
There may be times you want to give a complimentary gift card to one of your guests. You might run a...
November 16th, 2021 1379 views 1 likes
In your TripWorks account, both the Dashboard View and Sales View provide quick links to the most common purchases your...
September 16th, 2022 2076 views 1 likes
For you to receive funds, TripWorks makes payouts to your bank account. Payout availability can vary based on the country...
January 10th, 2022 1858 views 1 likes
The TripWorks Ticket Scanner app lets your team scan QR codes from a mobile device for a quick, efficient check-in...
March 31st, 2023 1885 views 1 likes
When a customer arrives for their activity, you have the ability to add a product to their trip, at which...
May 9th, 2023 1561 views 1 likes
Security deposits play a vital role in various industries, including hospitality, vehicle rentals, and asset usage scenarios. They act as...
April 18th, 2024 861 views 1 likes
From your TripWorks account, logged in members of your team can book a trip from the Dashboard View, Sales View,...
June 5th, 2024 849 views 1 likes
The self-rebooking feature allows customers to reschedule their bookings seamlessly through the customer portal, saving both you and your customers...
March 1st, 2024 1512 views 1 likes
There are multiple ways to locate a customer, trip, gift card, or payment in your dashboard, depending on the information...
April 20th, 2021 1772 views 0 likes
Flagging allows you to alert another team member to review and follow up on a specific trip. You may want...
May 13th, 2021 1860 views 0 likes
Adding notes to a trip is a great way to keep your team members informed about the reservation, such as...
August 25th, 2021 1968 views 0 likes
Trip statuses help convey important trip information and work in sync with your Automated Messaging and Alert Settings ,...
January 24th, 2023 2305 views 1 likes
This article details how to enable the "Under Review" trip status in TripWorks, explaining its purpose for instances when immediate...
January 25th, 2023 1884 views 1 likes
When a guest adds products to a trip or makes additional purchases, sending them a receipt helps reinforce trust and...
September 26th, 2024 778 views 1 likes
Requesting payments from your customers has never been easier. Whether they owe a deposit, have an outstanding balance from additional...
September 26th, 2024 824 views 0 likes
There are several reasons why you may want to book multiple activities under one reservation, including: Convenience for Customers –...
February 25th, 2025 184 views 1 likes