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AI Assistants

Set up the AI chatbot on your website and the AI callbot on your phone line, build their knowledge base, and review how they're doing.

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Build your Knowledge Base

Your Knowledge Base is the content your AI assistants draw from when they answer questions. To add text to your chatbot or callbot, create a Text knowledge base here, then assign it to the assistant. Both the AI chatbot (on...

July 7th, 2026 258 views 0 likes
AI assistants for your business

TripWorks includes AI assistants that answer your customers' questions and take bookings for you, around the clock — using your own content and your live availability and pricing. There are three pieces: a shared Knowledge Base (the content the AI...

July 7th, 2026 252 views 0 likes
Set up your AI Chatbot (website)

The AI Chatbot is a chat bubble you add to your website. Visitors can type or talk to it, and it answers their questions using your content and your live availability, then completes a booking right inside the chat, 24...

July 7th, 2026 303 views 0 likes
Set up your AI Callbot (phone)

The AI Callbot is a voice agent that answers your business phone line, so an inbound call never rolls to voicemail just because your team is busy with guests, out running your activities, or closed for the day. For most...

July 7th, 2026 437 views 0 likes
Review AI chatbot conversations

Every conversation your AI chatbot has is saved, scored with an outcome, and searchable, so you can see at a glance what's working, follow up on the conversations that need a human touch, and find the gaps in your Knowledge...

July 7th, 2026 286 views 0 likes
Review AI callbot calls & analytics

Once your AI callbot is answering calls, TripWorks logs each one so you can see how it's performing and what callers needed. In this article At-a-glance performance Open the call history Read the transcript Put it to work Example searches...

July 7th, 2026 235 views 0 likes
How AI bookings work

TripWorks' AI assistants can take a complete booking on their own. Both the website chatbot and the phone callbot check your live availability, collect the guest's details, create a draft booking, and text the guest a payment link they pay...

July 7th, 2026 316 views 0 likes
How your AI Chatbot and Callbot avoid guessing (and how to check their answers)

Handing guest questions to an AI agent only works if you can trust what it says, and check it when you can't. Your AI Chatbot and AI Callbot both answer from your Knowledge Base, not from memory, and every conversation...

July 31st, 2026 86 views 0 likes
Set your Callbot's business hours and manual override

Your AI Callbot can answer around the clock, but that isn't always what you want. If it takes a booking or promises a callback at 2 a.m. and nobody's there to follow up, that's a worse experience than no answer...

July 31st, 2026 76 views 0 likes
Set your Callbot's transfer destination and what happens after

After talking to the AI Callbot, a caller goes to the transfer destination: the one phone number you enter on the Callbot's Phone Number tab. The Callbot sends the call there when it is switched off, outside its business hours,...

October 6th, 2026 18 views 0 likes
Forward your phone line to your Callbot

Your AI Callbot has its own phone number. To have it answer the number your customers already call, you forward your business line to the callbot's number. You decide whether it takes every call or only the calls your team...

October 6th, 2026 18 views 0 likes
Callbot troubleshooting

Find your symptom below, run the checks in order, and stop when it's fixed. Most callbot problems come down to one of four things: forwarding, the schedule, the transfer number, or the knowledge base. In this article Calls aren't reaching...

October 6th, 2026 19 views 0 likes
Teach your Callbot how to say your words (pronunciations)

Your AI Callbot reads words aloud the way a text-to-speech voice guesses they sound. That works for most words, but it can stumble on the ones that matter most to your business: a brand name, a town, a harbor, a...

October 16th, 2026 19 views 0 likes
What your Callbot knows and where it gets its information

When a caller reaches your AI Callbot, it isn't working from memory or from the open internet. It works from a specific set of information that TripWorks gives it at the start of every call, plus a few live lookups...

October 16th, 2026 17 views 0 likes

Can't find what you're looking for?

Our team is here to help. Reach out and we'll get back to you as soon as possible.

Build your Knowledge Base

AI assistants for your business

Set up your AI Chatbot (website)

Set up your AI Callbot (phone)

Review AI chatbot conversations

Review AI callbot calls & analytics

How AI bookings work

How your AI Chatbot and Callbot avoid guessing (and how to check their answers)

Set your Callbot's business hours and manual override

Set your Callbot's transfer destination and what happens after

Forward your phone line to your Callbot

Callbot troubleshooting

Teach your Callbot how to say your words (pronunciations)

What your Callbot knows and where it gets its information

Can't find what you're looking for?