Every conversation your AI chatbot has is saved so you can see what guests are asking — and where your answers fall short.

(For phone calls handled by the callbot, see Review AI callbot calls & analytics instead — that's a separate log.)

Open the conversation history

1. Go to Setup → Sell online → Chatbots.
2. Find the chatbot and select History.
3. Pick a conversation from the list on the left to read the full exchange on the right.

What each conversation shows

• Who it was — the visitor's name or ID, linked to a customer record when TripWorks recognizes them.
• When it happened.
• The full transcript — every message, back and forth.
• An AI summary — a short, auto-generated recap of what the conversation was about, so you can scan without reading every line. TripWorks also tags conversations by intent (for example, whether the guest showed booking interest).

Put it to work

Conversation history is your feedback loop:

• Fill the gaps. If guests keep asking something the bot couldn't answer well, add it to your Knowledge Base. After you save, it re-syncs automatically.
• Find the drop-offs. Look for conversations where a guest showed booking interest but didn't finish — that's where clearer content or pricing can help.
• Check accuracy. Skim transcripts now and then to confirm the bot is answering the way you'd want.

Related

• Set up your AI Chatbot
• Build your Knowledge Base
• How AI bookings work