An event reminder is an automatic message sent before an activity starts — the nudge that keeps guests from forgetting and cuts no-shows. You can send up to two reminders per activity, each with its own timing and template.
In this article
Reminders are set per activity
Reminders have no account-wide switch. You configure them on each activity, so different experiences can remind guests on different schedules. Set them here:
- Go to Setup Build what you sell Activity Settings and open the activity.
- Select the Email Automations tab and find Reminders.
- Enable a reminder, set its timing — a number plus Minutes, Hours, or Days before start — and choose its template.
- Add a second reminder the same way if you want one, then Save.
A common setup is one reminder 24 hours before start and a second 4 hours before. See Customize messages per activity for the full tab.
The activity editor is being rebuilt; its Email Automations tab isn't in the new editor yet. Use the existing activity editor to set reminders for now.
Reminders skip if the guest books too late
Each reminder is scheduled relative to the event start. If a guest books after a reminder's send time has already passed, that reminder is skipped for them — TripWorks doesn't send it late.
For example, with reminders at 24 and 4 hours out, a guest who books 20 hours before start misses the 24-hour reminder (that moment is gone) but still gets the 4-hour one. The two reminders are independent — missing one doesn't affect the other.
Choosing the template
Each reminder uses a message template. Pick any template suited to reminders — directions, what to bring, arrival time. If you want a template to appear consistently across reminders, confirm its category matches what the picker expects. See Create, edit & manage message templates.
Frequently asked questions
How many reminders can I send?
Up to two per activity. Each has its own enable switch, timing, and template, so you can send one well ahead and one close to start.
Where do I set reminder timing?
On the activity — Setup → Build what you sell → Activity Settings, open the activity, then the Email Automations tab. There's no account-wide reminder setting.
Why didn't a guest get a reminder?
Most often they booked after that reminder's send time had already passed, so it was skipped. A reminder set 24 hours out won't send to someone who books 20 hours before start — but a later reminder still will.
What's a good default?
A reminder 24 hours before start and another 4 hours before is a common, effective pairing — one to plan around, one on the day.
Related
- Customize messages per activity
- Event follow-up messages
- Automated messages: an overview
- Order confirmation messages
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