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Manage your third party relationships, including OTAs and private resellers

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Setting Up Your Viator API Integration

Viator is a leading online travel agency (OTA) that specializes in tours, activities, and attractions. Owned by Tripadvisor, Viator connects millions of travelers with high-quality, bookable experiences around the world. If you’re an experience provider, listing your offerings on Viator...

April 4th, 2024 12617 views 2 likes
Resellers: OTAs vs. Private Partners

Within the tour and travel industry, there are two main types of resellers — that is, third parties that partner with your business to sell your experiences and/or products for a fee: Online travel agents (OTAs) Private partners You can...

January 10th, 2022 6868 views 3 likes
Supported OTAs

Your TripWorks account is compatible with various online travel agencies (OTAs). In most cases, we provide your inventory and pricing to OTAs in real time via an API connection. We also receive booking requests from OTAs and publish these in...

January 10th, 2022 4572 views 1 likes
Setting Up Resellers

Before you can accept and track bookings made by Resellers (OTAs & Private Partners) , you must first create a profile for those resellers through your TripWorks account. This article provides guidance on setting up reseller profiles and defining your...

January 10th, 2022 6751 views 2 likes
Reseller Agent Logins

If your resellers have multiple team members who need access to your TripWorks portal, you can create unique logins for each agent. This lets you track who made each booking, manage access securely, and support better reporting and commission tracking. ...

October 7th, 2022 4733 views 1 likes
Tracking Reseller Sales & Commission

When partnering with Resellers (OTAs & Private Partners)‍, it's important to have visibility on which sales were made by each reseller and which were made by members of your team. This makes it easy for you to see where your...

October 14th, 2022 5585 views 1 likes
Reseller Booking Methods: Reseller Email Address

If you’re taking a booking manually and want to credit it to a reseller, you can do so simply by entering the reseller’s email address during checkout. This is a fast and flexible way to assign reseller credit without needing...

October 17th, 2022 4685 views 2 likes
How to Create a Reseller Booking Widget

TripWorks lets you generate a unique booking widget for each reseller. This allows bookings made through that widget to be automatically attributed to the correct reseller—no manual tagging required. It’s the simplest and most automated way to give resellers a...

October 17th, 2022 3973 views 2 likes
Reseller Booking Methods

There are various Booking Methods your customers can use to ‍book trips from your Activity Catalog. Among those methods are reservations made through third parties — that is, through your partnered Resellers (OTAs & Private Partners )‍. Once you Connect...

October 14th, 2022 5228 views 2 likes
Invoicing Resellers

Reseller invoicing is an essential part of managing your business relationships with third-party vendors who sell your products or services. By generating and tracking reseller invoices, you ensure clear communication, accurate record-keeping, and timely payments, helping to maintain a smooth...

November 1st, 2024 3538 views 2 likes
Logging Invoice Payments

Keeping track of your invoice payments helps ensure that your financial records are always up-to-date and accurate. In this guide, we’ll walk you through how to log a payment to an invoice and how to view both pending and paid...

November 4th, 2024 2802 views 2 likes
How to Navigate the TripWorks Platform as a Reseller Agent

If you’re a reseller agent using TripWorks, this guide will help you get familiar with the platform so you can make bookings, view reservations, and track your performance with ease. Once your account is set up and you’re logged in,...

December 16th, 2024 2640 views 3 likes
Saving and Processing a Reseller’s Credit Card

For operators using resellers with payment required at booking, saving and charging a reseller’s credit card in TripWorks offers key benefits: Efficiency – Avoid the hassle of repeatedly entering the same credit card details for every booking. Accurate Attribution –...

March 3rd, 2025 1323 views 1 likes
Editing the Reseller or Reseller Agent on a Booked Trip

If you accidentally booked a trip under the wrong reseller or need to update the reseller agent tied to the reservation, you can make those changes directly from the trip view—depending on the trip’s status and payment history. Change...

September 11th, 2025 761 views 0 likes
Connecting GetYourGuide to TripWorks

Linking TripWorks with GetYourGuide lets you streamline your operations by syncing activities, ticket types, and availability between platforms. Once connected, you'll map your offerings in both systems to enable seamless bookings across channels. How to Connect GetYourGuide Step 1:...

October 14th, 2025 773 views 1 likes
Setting Up Multiple Viator Accounts

TripWorks lets you connect multiple Viator supplier accounts to a single TripWorks dashboard. This is ideal if you operate under different brand names, manage separate locations, or run a franchise model—all while consolidating bookings and availability in one place. Who...

December 17th, 2025 828 views 1 likes
How OTA & reseller bookings connect to TripWorks

Online travel agencies and resellers — Viator, GetYourGuide, Klook, and many others — can feed bookings straight into your TripWorks calendar so you manage everything in one place. How a given channel connects depends on the channel. There are three...

July 7th, 2026 108 views 0 likes
Control automated emails for OTA & reseller bookings

When a booking comes from an OTA like Viator or GetYourGuide, that customer is the OTA's — not yours — and the OTAs' terms are strict about it. They prohibit suppliers from emailing those customers to ask for reviews or...

July 8th, 2026 53 views 0 likes
Invoice a reseller for their bookings

Some partners pay you after the fact on invoice terms — they send you business, and you bill them monthly rather than charging the guest at checkout. TripWorks handles this: mark the reseller as Invoice, their bookings hold a balance...

July 8th, 2026 76 views 0 likes
Where do I find my Viator Supplier ID?

Your Viator Supplier ID — also called your supplier number — is a numeric ID that Viator assigns to you (for example, 5060143). TripWorks doesn't generate it; you retrieve it from Viator and enter it when you connect your Viator...

July 9th, 2026 95 views 0 likes
Convert a reseller booking to direct pay

Sometimes a booking that came in under a reseller needs to be paid by the guest directly instead — the reseller passed the payment back to the customer, or you'd rather not invoice the reseller for it. Converting to direct...

July 9th, 2026 38 views 0 likes
Book a trip on behalf of a reseller

When a booking comes from one of your resellers, attributing it to them keeps your commissions, performance reporting, and partner management accurate. There are two ways to do it. In this article Option 1 — from the reseller's record Option...

July 9th, 2026 40 views 0 likes
Why isn't my OTA booking data filling my custom fields?

When a booking comes in from an OTA like Viator or GetYourGuide, any details the OTA collected from the guest at checkout (passenger weights, ages, dietary needs) can flow straight into your TripWorks custom fields automatically, with no manual entry....

July 12th, 2026 35 views 0 likes

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Setting Up Your Viator API Integration

Resellers: OTAs vs. Private Partners

Supported OTAs

Setting Up Resellers

Reseller Agent Logins

Tracking Reseller Sales & Commission

Reseller Booking Methods: Reseller Email Address

How to Create a Reseller Booking Widget

Reseller Booking Methods

Invoicing Resellers

Logging Invoice Payments

How to Navigate the TripWorks Platform as a Reseller Agent

Saving and Processing a Reseller’s Credit Card

Editing the Reseller or Reseller Agent on a Booked Trip

Connecting GetYourGuide to TripWorks

Setting Up Multiple Viator Accounts

How OTA & reseller bookings connect to TripWorks

Control automated emails for OTA & reseller bookings

Invoice a reseller for their bookings

Where do I find my Viator Supplier ID?

Convert a reseller booking to direct pay

Book a trip on behalf of a reseller

Why isn't my OTA booking data filling my custom fields?

Can't find what you're looking for?