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Resellers & Marketplace

Manage your OTAs, resellers, and private partners: set them up, bring their bookings into one calendar, handle refunds and invoices, and report on commission.

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How OTA & reseller bookings connect to TripWorks

TripWorks works as your channel manager. It connects you to a marketplace of hundreds of OTAs and resellers and brings their bookings, availability, and cancellations into one calendar. You manage Viator, GetYourGuide, Klook, and the rest in one place. In...

July 7th, 2026 262 views 0 likes
Control automated emails for OTA & reseller bookings

When a booking comes from an OTA like Viator or GetYourGuide, that customer is the OTA's — not yours — and the OTAs' terms are strict about it. They prohibit suppliers from emailing those customers to ask for reviews or...

July 8th, 2026 176 views 0 likes
Invoice a reseller for their bookings

Some partners pay you after the fact on invoice terms — they send you business, and you bill them monthly rather than charging the guest at checkout. TripWorks handles this: mark the reseller as Invoice, their bookings hold a balance...

July 8th, 2026 168 views 0 likes
Where do I find my Viator Supplier ID?

Your Viator Supplier ID — also called your supplier number — is a numeric ID that Viator assigns to you (for example, 5060143). TripWorks doesn't generate it; you retrieve it from Viator and enter it when you connect your Viator...

July 9th, 2026 296 views 3 likes
Convert a reseller booking to direct pay

Sometimes a booking that came in under a reseller needs to be paid by the guest directly instead — the reseller passed the payment back to the customer, or you'd rather not invoice the reseller for it. Converting to direct...

July 9th, 2026 99 views 0 likes
Book a trip on behalf of a reseller

When a booking comes from one of your resellers, attributing it to them keeps your commissions, performance reporting, and partner management accurate. There are two ways to do it. In this article Option 1 — from the reseller's record Option...

July 9th, 2026 98 views 0 likes
Why isn't my OTA booking data filling my custom fields?

When a booking comes in from an OTA like Viator or GetYourGuide, any details the OTA collected from the guest at checkout (passenger weights, ages, dietary needs) can flow straight into your TripWorks custom fields automatically, with no manual entry....

July 12th, 2026 123 views 0 likes
Connecting GetYourGuide to TripWorks

Linking TripWorks with GetYourGuide keeps your activities, ticket types, and availability in sync across both platforms, so GetYourGuide bookings land in TripWorks alongside your direct sales. Once connected, you map your offerings in both systems and TripWorks pushes each activity's...

July 22nd, 2026 58 views 0 likes
Saving and processing a reseller's credit card

For a reseller whose bookings require payment at the time of booking, saving their card on file means you don't have to ask for card details on every single booking. The sale still attributes to the reseller; only the payment...

July 31st, 2026 40 views 0 likes
Add a reseller agent

A reseller agent is an individual — a staff member at one of your resellers — who logs into TripWorks and books on that reseller's behalf. Giving each person their own agent login (rather than sharing one) lets you see...

October 17th, 2026 22 views 0 likes
Connect Viator to TripWorks

Connecting Viator lets Viator check your availability and send its bookings straight into your TripWorks calendar. You set it up once with your Viator Supplier ID and API Key, pick the activities Viator can sell, and Viator bookings arrive as...

October 17th, 2026 58 views 0 likes
Set up a reseller (OTA or private partner)

A reseller profile tells TripWorks who a partner is, how they pay you, and what commission they earn. Create one for each online travel agency (OTA) or private partner you work with. Bookings made through that reseller are then tracked,...

October 17th, 2026 37 views 0 likes
Supported OTAs

These are the OTAs you can pick by name when you add a reseller in TripWorks. Choose one and TripWorks tracks its bookings, payments, and commission under that name. They're only part of the marketplace: TripWorks connects you to hundreds...

October 17th, 2026 18 views 0 likes
Change the reseller or agent on a booked trip

If a booking was made under the wrong reseller, or the wrong agent, you can fix it from the trip. Changing the reseller recalculates commission and pricing. Changing only the agent doesn't change any money. In this article Change the...

October 17th, 2026 14 views 0 likes
How to navigate TripWorks as a reseller agent

As a reseller agent you can book trips for your customers, manage your reseller's reservations, and see your commission. You use your operator's normal TripWorks sign-in. This guide shows where each of those lives. In this article Sign in for...

October 17th, 2026 21 views 0 likes
Refunds on OTA and reseller bookings

TripWorks can only refund money it collected, so where you refund depends on who collected the payment. For an OTA booking that's the OTA. For a reseller you invoice, there may be nothing to refund yet. In this article Who...

October 17th, 2026 2 views 0 likes

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How OTA & reseller bookings connect to TripWorks

Control automated emails for OTA & reseller bookings

Invoice a reseller for their bookings

Where do I find my Viator Supplier ID?

Convert a reseller booking to direct pay

Book a trip on behalf of a reseller

Why isn't my OTA booking data filling my custom fields?

Connecting GetYourGuide to TripWorks

Saving and processing a reseller's credit card

Add a reseller agent

Connect Viator to TripWorks

Set up a reseller (OTA or private partner)

Supported OTAs

Change the reseller or agent on a booked trip

How to navigate TripWorks as a reseller agent

Refunds on OTA and reseller bookings

Can't find what you're looking for?