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Manage your third party relationships, including OTAs and private resellers

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Setting Up Your Viator API Integration

Viator is a leading online travel agency (OTA) that specializes in tours, activities, and attractions. Owned by Tripadvisor, Viator connects millions of travelers with high-quality, bookable experiences around the world. If you’re an experience provider, listing your offerings on Viator...

April 4th, 2024 2138 views 1 likes
Resellers: OTAs vs. Private Partners

Within the tour and travel industry, there are two main types of resellers — that is, third parties that partner with your business to sell your experiences and/or products for a fee: Online travel agents (OTAs) Private partners You can...

January 10th, 2022 3014 views 2 likes
Supported OTAs

Your TripWorks account is compatible with various online travel agencies (OTAs). In most cases, we provide your inventory and pricing to OTAs in real time via an API connection. We also receive booking requests from OTAs and publish these in...

January 10th, 2022 2215 views 1 likes
Setting Up Resellers

Before you can accept and track bookings made by Resellers (OTAs & Private Partners) , you must first create a profile for those resellers through your TripWorks account. This article provides guidance on setting up reseller profiles and defining your...

January 10th, 2022 2961 views 2 likes
Email Confirmation Settings for Reseller

When a reseller makes a booking on your behalf, TripWorks automatically sends email confirmations to both the reseller and the guest. However, you can control how these emails are sent using your confirmation settings. Where to Manage Email Confirmation Settings...

September 2nd, 2022 2029 views 1 likes
Reseller Agent Logins

If your resellers have multiple team members who need access to your TripWorks portal, you can create unique logins for each agent. This lets you track who made each booking, manage access securely, and support better reporting and commission tracking....

October 7th, 2022 2140 views 0 likes
Tracking Reseller Sales & Commission

When partnering with Resellers (OTAs & Private Partners)‍, it's important to have visibility on which sales were made by each reseller and which were made by members of your team. This makes it easy for you to see where your...

October 14th, 2022 2488 views 1 likes
How to Book a Reseller Trip

TripWorks allows you to easily assign a booking to one of your resellers. This ensures proper tracking for commissions, performance reporting, and partner management. There are three ways to make a booking on behalf of a reseller: Option 1: Booking...

October 17th, 2022 2071 views 1 likes
Reseller Booking Methods: Reseller Email Address

If you’re taking a booking manually and want to credit it to a reseller, you can do so simply by entering the reseller’s email address during checkout. This is a fast and flexible way to assign reseller credit without needing...

October 17th, 2022 2045 views 1 likes
How to Create a Reseller Booking Widget

TripWorks lets you generate a unique booking widget for each reseller. This allows bookings made through that widget to be automatically attributed to the correct reseller—no manual tagging required. It’s the simplest and most automated way to give resellers a...

October 17th, 2022 2189 views 1 likes
Reseller Booking Methods

There are various Booking Methods your customers can use to ‍book trips from your Activity Catalog. Among those methods are reservations made through third parties — that is, through your partnered Resellers (OTAs & Private Partners ) ‍. Once you ...

October 14th, 2022 2414 views 1 likes
Invoicing Resellers

Reseller invoicing is an essential part of managing your business relationships with third-party vendors who sell your products or services. By generating and tracking reseller invoices, you ensure clear communication, accurate record-keeping, and timely payments, helping to maintain a smooth...

November 1st, 2024 897 views 1 likes
Logging Invoice Payments

Keeping track of your invoice payments helps ensure that your financial records are always up-to-date and accurate. In this guide, we’ll walk you through how to log a payment to an invoice and how to view both pending and paid...

November 4th, 2024 698 views 1 likes
How to Navigate the TripWorks Platform as a Reseller Agent

If you’re a reseller agent using TripWorks, this guide will help you get familiar with the platform so you can make bookings, view reservations, and track your performance with ease. Once your account is set up and you’re logged in,...

December 16th, 2024 762 views 2 likes
How to Convert a Reseller Trip to a Walkup Trip

Sometimes, a trip booked under a reseller needs to be paid directly by the customer. This may happen if the reseller transfers payment responsibility or if the operator wants to bypass reseller invoicing. Converting the trip to a walk-up removes...

February 5th, 2025 291 views 0 likes
How to Assign Agents to Reseller Trips

Assigning agents to reseller trips in TripWorks allows you to track which reseller representatives are responsible for bookings. This helps with reporting, commission tracking, and reseller management. Follow the steps below to assign an agent to a reseller trip. ...

February 5th, 2025 253 views 1 likes
Saving and Processing a Reseller’s Credit Card

For operators using resellers with payment required at booking , saving and charging a reseller’s credit card in TripWorks offers key benefits: Efficiency – Avoid the hassle of repeatedly entering the same credit card details for every booking. Accurate Attribution...

March 3rd, 2025 233 views 1 likes

Setting Up Your Viator API Integration

Resellers: OTAs vs. Private Partners

Supported OTAs

Setting Up Resellers

Email Confirmation Settings for Reseller

Reseller Agent Logins

Tracking Reseller Sales & Commission

How to Book a Reseller Trip

Reseller Booking Methods: Reseller Email Address

How to Create a Reseller Booking Widget

Reseller Booking Methods

Invoicing Resellers

Logging Invoice Payments

How to Navigate the TripWorks Platform as a Reseller Agent

How to Convert a Reseller Trip to a Walkup Trip

How to Assign Agents to Reseller Trips

Saving and Processing a Reseller’s Credit Card