To sell on Viator, you apply as a supplier on Viator's own supplier site, get verified, and list your experiences for Viator to review. Viator decides who is listed, and TripWorks isn't part of that approval. Once you're a supplier, you connect TripWorks so Viator can check your availability and send bookings straight into your calendar, with no re-keying.
In this article
In this article
- The steps to become a Viator supplier.
- What Viator asks of you before a listing goes live.
- How to connect TripWorks once you're approved.
- What running Viator through TripWorks looks like day to day.
Apply as a supplier on Viator
These steps happen on Viator's site, and Viator sets the requirements and fees. Check Viator's own pages for the current details before you apply.
- Create an account on the Viator supplier site and confirm your email.
- Complete Viator's identity or account verification. Viator asks for this before you can submit an experience.
- Check that you meet Viator's eligibility rules. You need to be an adult and follow the laws where you operate, which can include a business license and liability insurance for some activities.
- Submit each experience you want to sell. Viator reviews it before it goes live, and can ask for changes.
- Agree to Viator's terms. Viator charges a listing review fee per experience and takes a commission on completed bookings. Rates and fees are Viator's, so see their site for current amounts.
Viator also has a separate program for partners who sell Viator's products on their own websites. That isn't the supplier route. If you run tours, activities or attractions and want Viator to sell them, you want the supplier sign-up above.
What Viator looks for in an experience
Viator publishes standards for what it lists. In general, an experience should:
- Be of interest to travelers.
- Be currently open or taking bookings.
- Follow Viator's supplier code of conduct and its animal welfare policy.
- Meet the licensing and insurance rules for your location and activity.
A clear title, honest description and good photos make a listing easier to approve. Viator's operator resource center has guidance on each.
Connect TripWorks to Viator
Once you have a Viator supplier account, connecting TripWorks takes a few minutes.
- In the Viator supplier site, select your company name, then Account Connectivity, then Edit.
- Choose TripWorks as your reservation system.
- Copy the Supplier ID and API Key Viator shows you. See Where do I find my Viator Supplier ID? if you can't see them.
- In TripWorks, open More Resellers, open your Viator reseller (or choose Add a Partner... and pick Viator), and go to Settings, General, API Information.
- Turn on Connect Availability API, paste in the Supplier ID and API Key, and select Update.
Then choose which activities Viator can sell and match your ticket types. The full walkthrough is in Connect Viator to TripWorks.
What running Viator through TripWorks looks like
TripWorks works as your channel manager as well as your booking system. Viator is one of the OTAs you can add by name, alongside GetYourGuide, Expedia, Klook and others, and TripWorks connects you to a marketplace of hundreds of OTAs and resellers in all.
- Availability stays current. Viator asks TripWorks whenever it needs to know, so a sold-out or blocked-out timeslot shows as unavailable.
- Bookings arrive on their own. New bookings, changes and cancellations from Viator create and update trips in your calendar.
- One calendar for every channel. Viator, other OTAs, private partners and your own website bookings all sit side by side.
- Commission is tracked for you. Each Viator booking is recorded under your Viator reseller, with commission and net sale in your reseller reports.
- Several Viator accounts are fine. Separate brands or locations can each have their own Viator reseller.
See How OTA and reseller bookings connect for the bigger picture, and Supported OTAs for the channels you can add.
Examples
- Get started on Viator. Create your supplier account, finish verification, and submit your first experience.
- Find the credentials Viator gives you. Open Account, Connectivity, choose TripWorks, and copy the Supplier ID and API Key.
- Connect a second brand. Create a second Viator reseller in TripWorks with that brand's own Supplier ID and API Key.
- Keep one activity off Viator. Untick it on your Viator reseller and select Update.
- See what Viator earns you. Open your reseller reports and compare Net Sale with Commission for Viator.
Frequently asked questions
How do I become a Viator supplier?
Create an account on Viator's supplier site, confirm your email and complete verification, then submit your experiences for Viator to review. Viator sets the requirements and approves each listing.
Does TripWorks sign me up with Viator?
No. You apply with Viator directly, and Viator decides who is listed. TripWorks comes in afterwards: once you're a supplier, you connect TripWorks so availability and bookings flow between Viator and your calendar.
What does it cost to sell on Viator?
Viator sets its own fees. It charges a listing review fee per experience and takes a commission on completed bookings, and rates vary. Check Viator's supplier site for current amounts. TripWorks tracks the commission on each booking in your reseller reports.
Do I need a booking system to sell on Viator?
You can start without one, but connecting a reservation system saves you from re-keying bookings and keeps availability current. TripWorks is one of the systems you can choose under Account, Connectivity in Viator.
Where do I find my Viator Supplier ID?
In the Viator supplier site, under Account, Connectivity, once you choose TripWorks as your reservation system. See Where do I find my Viator Supplier ID? for the steps and where to enter it in TripWorks.
Can I connect more than one Viator account to TripWorks?
Yes. Create a separate Viator reseller in TripWorks for each Viator account, each with its own Supplier ID and API Key. A Supplier ID can only be used on one reseller.
How long does it take to get approved on Viator?
That's up to Viator, which reviews each experience before it goes live. Check Viator's supplier site or contact Viator's supplier team for current timing.
Can I sell on other channels as well as Viator?
Yes. TripWorks connects you to GetYourGuide, Expedia, Klook and a wider marketplace of OTAs and resellers, and brings their bookings into the same calendar as your direct sales. See Supported OTAs.
Related
- Connect Viator to TripWorks
- Where do I find my Viator Supplier ID?
- How OTA and reseller bookings connect
- Supported OTAs
- Set up a reseller (OTA or private partner)
Built for attractions, tours & activities
Get on Viator, then run it from one calendar
TripWorks is your channel manager and your booking system in one. Connect Viator, GetYourGuide and a marketplace of hundreds of OTAs and resellers, and see every booking in one place. Book a demo and make the switch.