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Calls & Call Tracking

Record, transcribe, and analyze every phone call — with AI transcripts, sentiment, caller questions, call intent, and semantic search.

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How TripWorks turns every call into insight

For most operators, the phone is a black hole. Guests call all day — to check availability, ask about pickups, change a booking, complain, or buy — and the moment they hang up, everything they told you is gone. You...

July 8th, 2026 7 views 0 likes
Connect your phone system

Your phone is already ringing all day — guests checking availability, asking about pickups, changing a booking, or calling to buy. The only thing missing is a record of what was said. Connecting your phone system to TripWorks fixes that:...

July 8th, 2026 8 views 0 likes
Browse & filter your calls

The Calls screen lists every call your business has taken, each already summarized and scored — so you can skim what happened without listening to a single recording. In this article What each row shows Reading the list at a...

July 8th, 2026 6 views 0 likes
Recording, playback & transcript

Open any call from the Calls list to see the whole conversation two ways at once: a recording you can play and a full transcript you can read, kept in sync. In this article Play the recording Read the transcript...

July 8th, 2026 6 views 0 likes
Sentiment & the moments that matter

Every call has a feel to it — moments where the caller was happy, and moments where they weren't. TripWorks reads that automatically and highlights the positive and negative moments right in the transcript, so you can see the emotional...

July 8th, 2026 6 views 0 likes
Caller questions = friction points

Here's an idea most booking software never acts on: every question a guest asks is a signal that something wasn't clear enough to answer itself. Nobody phones to ask what's already obvious on your website. So the questions people ask...

July 8th, 2026 8 views 0 likes
Call intent, CSAT & AI coaching

Beyond the transcript, TripWorks scores and classifies every call — so you can measure your phone the way you measure your bookings, and coach your team from real examples instead of hunches. In this article Call intent CSAT score AI...

July 8th, 2026 10 views 0 likes
Calls on a trip + incoming-call screen-pop

A call almost always relates to a booking — someone asking about their pickup, changing a time, chasing a refund, or calling before they book. In most systems, that conversation vanishes into a phone log with no connection to the...

July 8th, 2026 4 views 0 likes
Search across everything with semantic search

Most search boxes are dumb. They look for the exact words you type, and if the text doesn't contain those words, you get nothing — even when the answer is sitting right there, phrased a little differently. TripWorks' global search...

July 8th, 2026 9 views 0 likes
Lead Center

Not every interested guest finishes booking on the first try. Someone gets halfway through checkout and their toddler starts crying. Someone asks your website chat a question at 11 p.m. and means to come back. Someone calls to check availability...

July 8th, 2026 7 views 0 likes

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How TripWorks turns every call into insight

Connect your phone system

Browse & filter your calls

Recording, playback & transcript

Sentiment & the moments that matter

Caller questions = friction points

Call intent, CSAT & AI coaching

Calls on a trip + incoming-call screen-pop

Search across everything with semantic search

Lead Center

Can't find what you're looking for?