Your phone is already ringing all day — guests checking availability, asking about pickups, changing a booking, or calling to buy. The only thing missing is a record of what was said. Connecting your phone system to TripWorks fixes that: it's a one-time setup that turns every future call into a recording, a searchable transcript, and a full AI analysis, with zero effort per call.

You don't switch phone companies to do this. TripWorks sits alongside the phone provider you already use — you keep your numbers, your hardware, and your team's habits. TripWorks just receives a copy of each call so it can do the intelligence work behind the scenes.

How connecting works

Every supported provider follows the same shape:

1. Turn on the integration under Setup Integrations.
2. Authorize it — sign in to the provider and grant access, or paste the API keys the provider gives you. TripWorks walks you through the exact fields for the provider you pick.
3. Place a test call. Within moments it appears in your Calls list, already transcribed and analyzed.

Behind the scenes, your provider notifies TripWorks the instant a call ends and hands over the recording. TripWorks does the rest — transcription, sentiment, questions, intent, CSAT, and linking the call to the right booking. There is nothing to install and nothing for your agents to remember to press.

Supported phone providers

TripWorks connects to the most popular phone and call-tracking platforms used by tour and activity operators. Pick the one you already have an account with — the link takes you to that provider:

• CallRail — call tracking and analytics; popular with operators running paid ads who want to know which campaigns drive phone bookings.
• RingCentral — full cloud phone system (VoIP) for teams with multiple lines and locations.
• Dialpad — cloud phone system with built-in call handling; a common all-in-one choice.
• OpenPhone — lightweight business phone numbers that work from an app; great for small teams.
• Vonage — established cloud communications provider for voice and messaging.
• Kixie — sales-focused phone system with power dialing, popular where the phone is a selling channel.
• CallTrackingMetrics — call tracking and attribution, tying calls back to marketing sources.

Don't have one yet, or want to compare? Any of these will work — the differences are in features and price, not in what TripWorks can do with the calls. Once a call reaches TripWorks, the transcription and analysis are identical no matter which provider sent it.

The integration screen shows the last call received, so at a glance you can confirm the connection is live and healthy.

Prefer TripWorks to answer the phone?

If you'd rather not run your own phone system at all, TripWorks can be the phone. The AI CallBot answers calls for you — checking availability, booking, taking messages, and answering common questions in a natural voice, day or night. Its calls flow into the very same Calls view, with the same recordings, transcripts, sentiment, and analysis as your human calls. Many operators run both: the CallBot covers after-hours and overflow, while the team handles the rest. See Set up your AI CallBot.

What comes in with a call

Once connected, each incoming call brings everything TripWorks needs:

• the recording, ready to play back and download,
• the caller's number and the number they dialed (useful if you run different numbers for different campaigns or locations),
• the duration, and
• the caller's name, where your provider supplies it.

From the caller's number, TripWorks fills in their location, and — if the number matches a guest — links the call to their booking. Then the analysis runs automatically: transcript, summary, sentiment, questions, intent, and a CSAT score.

Multiple numbers, one place

If you use several tracking numbers — one per ad campaign, one per location, one for resellers — connect them all. Because TripWorks records the number each caller dialed, you can tell which number (and therefore which campaign or location) drove a call, while every conversation still lands in one unified Calls list. That's the call-tracking picture and the conversation intelligence, together.

Frequently asked questions

Related

• How TripWorks turns every call into insight
• Browse & filter your calls