Once your AI callbot is answering calls, TripWorks logs each one so you can see how it's performing and what callers needed.

(This is the phone log. For website chat conversations, see Review AI chatbot conversations — that's a separate history.)

At-a-glance performance

Each callbot in your list shows headline stats so you can gauge its impact without digging in:

• Calls — how many calls it handled
• Bookings — how many turned into bookings
• Revenue — the value of those bookings

Open the call history

1. Go to Setup → Sell online → Callbots.
2. Find the callbot and select History.
3. Review the dashboard, then select any call to open its details.

At the top you'll see Total Calls, Bookings Created, Conversion Rate, Revenue Generated, and Avg Call Duration. Below that, every call is listed with its caller, an AI summary, duration, outcome (Booking, Lead, or Message), and time — search it, filter by date, or filter to just Bookings, Leads, or Messages. Export downloads the calls, and selecting a call opens its full detail and transcript — so you can confirm the callbot answered accurately, see how a booking came together, or understand why a caller didn't book.

Put it to work

• Fix weak answers. If callers ask things the callbot fumbled, add or clarify that content in your Knowledge Base — it re-syncs automatically.
• Follow up on leads. Callers who didn't book can be captured as leads (if you enabled that capability) so your team can reach back out.
• Track ROI. Use the calls / bookings / revenue figures to see what the callbot is contributing.

Related

• Set up your AI Callbot
• Build your Knowledge Base
• How AI bookings work