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Manual Messaging

Send messages (email & SMS) to individual recipients, outside the parameters of your automated messaging settings.

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Send a manual message

Send a one-off email or SMS to a guest from a trip — pick a template, add a personal note, CC someone, preview, and send. Or message every guest at once.

Updated July 7th, 2026
View sent & scheduled messages

Track outbound email and SMS in TripWorks — the account-wide Messages list shows every sent and scheduled message, and each trip's Messages tab shows its own.

Updated November 6th, 2026
Cancel a scheduled message

Stop a scheduled email or SMS before it sends. Open the queued message on the trip's Messages tab and choose Cancel Message — it only works before it sends.

Updated July 7th, 2026
Cancellation messages

Let guests know when you cancel their booking — pick a cancellation template and notify them right from the cancel dialog, so no one shows up to a cancelled activity.

Updated October 18th, 2026
Refund messages

Automatically email guests a refund confirmation when you process a refund — showing the amount, the card it went back to, and their payment history.

Updated July 7th, 2026
Waiver reminder messages

Nudge guests who haven't signed their waiver yet — send a reminder with the signing link by email or SMS from the manifest, so everyone's signed before arrival.

Updated October 24th, 2026

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