The TripWorks app checks guests in three ways: scan their QR code with the camera, scan with a Bluetooth scanner, or look them up by name or confirmation code. Every check-in updates the booking right away, the same as checking in from the manifest.

All three live on the Check-In tab. Get the app from the App Store for iPhone and iPad.

Scan a QR code with the camera

1. Open the Check-In tab and tap Start Scanning.
2. Point the camera at the QR code on the guest's confirmation or ticket.
3. The app checks the booking, then shows the result. Tap Scan Next Guest for the next one.

The first time, iOS asks for permission to use the camera.

Look a guest up

Tap Manual Lookup, type the guest's name or confirmation code, and choose the matching trip. It searches today's bookings.

Scan with a Bluetooth scanner

Pair a compatible Bluetooth scanner once. After that the Check-In tab shows Ready to Scan, and you scan a ticket or wristband without touching the screen. See Pair a scanner, card reader, or printer with the TripWorks app.

What the result means

• A green check and a chime mean the guest is checked in.
• A red X and a different sound mean something stopped the check-in. The message says why, for example the booking is for another date or the guest is already checked in.
• A balance due shows as a warning. Whether the guest is checked in anyway depends on a setting, below.

Recent scans are listed in Scan History.

Choose how check-in works

Open Settings (the gear in the upper right):

• Individual Check-In Mode is off by default, so one scan checks in everyone on the booking. Turn it on to choose which guests are present.
• Auto Check-In with Balance Due is on by default. Turn it off if you want guests who owe money to stop for review.

Frequently asked questions

Related

• The TripWorks mobile app
• Check in guests
• The manifest view