Connect ChatGPT to TripWorks and you can ask about your guests, bookings, activities, and phone calls in plain English, and have ChatGPT make changes for you after showing a preview. The connection uses MCP, an open standard for linking AI assistants to the tools you already use. For the full picture of what MCP is and how it compares with the REST API, Zapier, and webhooks, see Connect TripWorks to your AI assistant (MCP).
In this article
Learn how to manage permission groups
In this article
- What you need before you connect ChatGPT
- The steps to connect, from turning on MCP to your first question
- Example requests to try
- How permissions keep the connection safe
What you need
- MCP turned on for your account. Someone with the Setup integrations catalog permission does this once, in step 1 below.
- Your own TripWorks login on a live account. You approve the connection by signing in as yourself.
- A ChatGPT account on a plan that supports custom connectors.
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The TripWorks server URL:
https://mcp.tripworks.com/mcp. It's the same for every account.
Connect ChatGPT to TripWorks
- In TripWorks, go to Setup Integrations, open the MCP card, switch on Enable MCP, and select Save. (Skip this if MCP is already on.)
- Select Copy URL next to the MCP Server URL.
- In ChatGPT, go to Settings Connectors.
- Choose Add custom connector and paste the URL.
- ChatGPT opens a TripWorks page in your browser. Sign in if asked, then choose the account to connect.
- Choose Read access, Write access, or both, then select Approve.
- Start a new chat, turn on the TripWorks connector for it, and ask, "List my experiences." If ChatGPT answers with your real activities, you're connected.
Not sure about write access? Connect with Read access only. You can connect again later and approve write access when you're ready.
Using the command line instead
ChatGPT connectors run in OpenAI's cloud, so there's no local setup for ChatGPT itself. If you prefer working from a terminal, Codex CLI can connect to TripWorks with the same server URL.
What ChatGPT can do once it's connected
With Read access, ChatGPT can look up your experiences, locations, customers, booking restrictions, promo codes, trip sources, team members, phone calls, and audit log, and search across trips, bookings, customers, gift cards, payments, resellers, and voucher codes. With Write access, it can also create and edit experiences, locations, and booking restrictions, and edit customers. Every change is shown as a preview first. See everything your assistant can do.
Example requests
Try these in a new chat once you're connected:
- Find guests named Rivera. ChatGPT searches trips, bookings, and customers and lists the matches.
- Find the booking for confirmation code 4F7K2. ChatGPT searches by code and opens the matching trip.
- List every experience at our downtown aquarium location. ChatGPT reads your experiences and locations and groups them for you.
- Find the promo codes we've set up. ChatGPT lists your promo codes so you can review them without opening the dashboard.
- Do update a customer's email address. ChatGPT previews the change to that record and saves it only after you confirm.
Security and permissions
ChatGPT runs as you. It can see and do only what your permission group already lets you see and do, and never more. On the approval screen you choose Read access, Write access, or both, which narrows what that one connection can do. Turn Enable MCP off under Setup Integrations MCP and every connected assistant stops working right away. Learn more in how security and permissions work and the User permissions reference.
Only turn on Write access for people you'd trust to make the same edits by hand. Deleting a customer or experience can't be undone.
Frequently asked questions
What is the TripWorks server URL?
https://mcp.tripworks.com/mcp. It's the same for every account. You can copy it from the MCP screen under Setup Integrations.
Can ChatGPT see everything in my account?
No. ChatGPT runs as you, so it sees only what your own permission group allows, further limited by the Read and Write choices you made when you approved the connection. See how security and permissions work.
Can ChatGPT change things without asking me?
No. Every create, edit, and delete starts as a preview, and nothing is saved until it's confirmed. If you approved Read access only, it can't make changes at all.
I approved Read access only. How do I add Write access?
Remove the TripWorks connector in ChatGPT and add it again with the same URL. On the approval screen, check both Read access and Write access.
How do I disconnect?
To stop every connected assistant at once, turn off Enable MCP under Setup Integrations MCP and save. You can also remove the connector inside ChatGPT.
I can't find Add custom connector in ChatGPT.
Custom connectors depend on your ChatGPT plan and workspace settings, and some plans require turning on a developer or advanced mode first. Check ChatGPT's help for custom connectors, or ask whoever manages your ChatGPT workspace.
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