On a trip's Payments tab, the Promo button is disabled when something about the trip means a code can't be applied. Hover over it and TripWorks shows the reason as a tooltip. There are three:
In this article
A promo code is already applied
Only one promo code can be active on a trip at a time, so once one is applied the button locks to stop a second from stacking on top.
What to do: Remove the current code from the trip, then apply the new one.
The trip is deleted
No changes can be made to a deleted trip, including adding a promo code.
What to do: If it was deleted by mistake, restore the trip first. Otherwise there's nothing to do.
No items on the trip
The trip has no bookings or gift-card purchases attached, so there's nothing to discount.
What to do: Add a booking (or gift card) to the trip, then apply the code.
Don't see a Promo button at all? It's hidden for team members whose role doesn't include applying promo codes — an admin can grant that permission.
Frequently asked questions
Can I apply a second promo code on top of the first?
No — a trip takes one promo code at a time. Remove the current one first, then apply the other.
The trip's paid but I forgot the discount — what now?
Apply the code anyway. A trip being paid in full no longer blocks it: the discount comes off the total, the trip shows the difference as Overpaid by that amount, and you refund that back to the guest. See apply a code after the trip is paid.
The code is valid but still won't apply — is this the same thing?
Not quite. A greyed-out button is about the trip's state (deleted, nothing to discount, a code already applied). A code that's rejected after you try it is about the code's own rules — see promo code limits and usage rules.
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