Guests entering a promo code themselves at online checkout is the usual path. But for a phone or walk-up booking, you can apply a promo code to the trip yourself — and remove one that was added by mistake.
Apply a code
- Open the trip you want to discount.
- Add a promo code and enter the code exactly as it's set up (codes aren't case-sensitive, but spelling counts).
- TripWorks applies the discount and shows it on the order — the code, its public description, and the amount taken off.
You can apply a code to the whole trip or limit it to a single booking within the trip, so a discount lands only where it should. The code's discount and rules are configured under Promo codes.
Remove a code
Applied a code by mistake? Open the trip, find the promo code on the order, and remove it. The discount comes off immediately and the trip returns to its normal price.
Frequently asked questions
Why won't my promo code apply?
A code only applies when it's Available (not Inactive), the booking falls inside the code's valid dates, and the trip's experiences and products match what the code is restricted to. Check those on the code under Setup → Sell online → Promo Codes — see Promo codes.
Why is the promo code option greyed out on a trip?
A trip that's already fully paid or closed won't accept a new discount, and a trip with no eligible tickets has nothing for a code to adjust. Reopen or adjust the trip first, then apply the code.
Does the discount scale with the number of guests?
It depends on the code's Redemption Frequency: a code set to apply once per booking-guest scales with the guest count, while one set to apply once per trip is a single flat amount. That's configured on the code itself — see Promo codes.
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