A promo code is a discount code your guests enter at checkout. When you create or edit one (Setup → Sell online → Promo Codes), the Limits tab sets the booking conditions and caps that decide when the code is allowed — how many times it can be used, who can use it, and on what size booking. Each limit is optional; leave it blank for no limit. For the full setup, see promo codes.

The limits

• Advance Booking Window — require the booking to be made at least a set number of days before the experience date. Good for early-bird pricing; blocks last-minute use.
• Minimum / Maximum Booking Qty — require the trip to have at least, or at most, a number of bookings (for "groups of 4+" style deals, or to keep a deal off large parties).
• Maximum # of Uses — a cap on total redemptions across all guests — not per guest. When redemptions reach the cap, the code automatically becomes Inactive, so a limited campaign shuts itself off.
• Max Tickets per Booking — cap how many tickets within a single booking receive the discount. Tickets beyond the cap pay full price (for "discount up to 2 per order" style deals).
• Prevent Online Use — stop guests from applying the code themselves through your e-commerce widgets, making it a staff-only code for phone and walk-up bookings.

Why a code won't apply

If a valid-looking code is refused, it's almost always one of these:

• The code's Status is Inactive (or it hit its Maximum # of Uses and auto-deactivated).
• The booking is outside the code's dates or falls on a blacked-out weekday — see when and where a promo code applies.
• The trip doesn't meet a Limit here — too few or too many bookings, or booked inside the advance window.
• The trip's experiences or ticket types aren't in the code's scope.
• A guest is trying to self-apply online a discount that exceeds the online cap, or a staff-only code — see how promo code discounts are calculated.

Frequently asked questions