Connect your TripAdvisor listing once, and TripWorks brings in your existing TripAdvisor reviews, then checks for new ones every day. They appear in your Reviews list next to the reviews you collect from guests, each labeled TripAdvisor, so you can read, filter and follow up on all of them in one place.
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You need a TripAdvisor listing for your business, such as an attraction, tour or activity page. Paste the listing page itself, not a search results page.
Connect TripAdvisor to TripWorks
- Go to Setup Integrations and select TripAdvisor Reviews. You can also open Reviews, select Review sources, then Connect next to TripAdvisor.
- Go to tripadvisor.com and search for your business.
- Open your listing page. The address contains
_Review-, for exampletripadvisor.com/Attraction_Review-…. A search results page won't work. - Copy the link from your browser's address bar.
- Paste the link into the TripAdvisor listing link field and select Find my business.
- TripWorks shows your listing name, star rating, and total number of reviews. Select Yes, connect this if it's your business, or No, try again to paste a different link.
- TripWorks starts the first import. The page shows Importing and a count that climbs as reviews arrive. You can leave the page and come back, since the import keeps going without you.
What TripWorks brings in
- The first import. TripWorks asks TripAdvisor for as many of your reviews as it can, newest first, up to about 4,490. If your listing has more than that, the newest 4,490 come in. A listing with thousands of reviews can take around ten minutes.
- Daily checks. Once a day, TripWorks looks at your newest TripAdvisor reviews and adds any it doesn't have yet.
- For each review. The reviewer's name, star rating, review text, the date it was posted on TripAdvisor, and a link back to the original. TripWorks also scores the sentiment of the text, the same way it does for reviews you collect.
- Rating breakdown. TripAdvisor shares its own star breakdown, so the bars match what TripAdvisor shows for your listing.
Where your imported reviews show up
Open Reviews. Imported reviews sit in the same list as the reviews you collect from guests, newest first, with the source in the Source column.
- Use the Source filter to show only TripAdvisor, or leave it off to see everything together.
- Use the Rating filter to find 5-star reviews, 4 stars and up, or 3 stars and lower.
- Select a review and choose View original review to open it on TripAdvisor.
Manage the connection
On the TripAdvisor Reviews page:
- Import new reviews automatically pauses the daily checks when you turn it off, and starts them again when you turn it on.
- The refresh button checks for new reviews right now instead of waiting for the daily check.
- Change profile connects a different TripAdvisor page. You'll confirm the new business before anything changes.
- Disconnect stops new reviews from coming in. The reviews you already have stay in your Reviews list.
- Check history lists every check with its time and how many new reviews it found. If a check couldn't reach TripAdvisor, the status shows Needs attention, and Retry tries again.
What TripWorks can't do
- TripAdvisor reviews can only be answered on TripAdvisor. Reply from your TripAdvisor management center.
- If a reviewer edits or deletes their review on TripAdvisor after it's imported, the copy in TripWorks stays as it was imported.
- Imported reviews aren't linked to a booking, since they come from the public page.
Example: what this looks like in practice
- Find your lowest TripAdvisor ratings — open Reviews, choose the Rating filter, and select 3 stars or lower to see the reviews to answer on TripAdvisor.
- Find reviews that mention photos — type "photographer" in the Reviews search box to see every imported review that does.
- Compare sources — use the Source filter to look at only TripAdvisor reviews, then at only the reviews you collected from guests.
- Open the original on TripAdvisor — select a review, then View original review to jump to it on TripAdvisor.
Frequently asked questions
I added my TripAdvisor link in Setup before. Do I have to add it again?
No. TripWorks copied your existing TripAdvisor link into this integration. Open Setup Integrations and select TripAdvisor Reviews to confirm it. The reviews already in TripWorks are linked to it.
Why is the number brought in lower than the total on TripAdvisor?
The total on your TripAdvisor page can be higher than the number of reviews TripWorks is able to bring in, so a gap is possible. Open a review and select View original review if you need to see one that's missing.
How often does TripWorks check TripAdvisor for new reviews?
Once a day. Each check looks at your newest TripAdvisor reviews and adds any that aren't in TripWorks yet. The Check history table on the integration page lists every check with its time and how many new reviews it found.
Will I get an email or notification for every imported TripAdvisor review?
No. Imported reviews don't trigger a notification each. Reviews from the past week can appear in your weekly review summary email.
Can I reply to or remove a TripAdvisor review from TripWorks?
No. TripAdvisor reviews can only be answered on TripAdvisor. Reply from your TripAdvisor management center. See Can I remove or respond to a review?
What happens to my imported reviews if I disconnect TripAdvisor?
They stay in your Reviews list. Disconnecting only stops new reviews from coming in. If you connect again later, TripWorks recognizes the reviews it already has and doesn't duplicate them.
Can I pause importing without disconnecting?
Yes. On the integration page, turn off Import new reviews automatically. Nothing new comes in until you turn it back on, and the reviews you already have stay put.
What if a TripAdvisor review is edited or deleted after it's imported?
If a reviewer edits or deletes their review on TripAdvisor after it's imported, the copy in TripWorks stays as it was imported.
Who can connect and manage review sources?
Anyone with the Setup integrations catalog permission. See Manage permission groups.
Related
- Import your Google reviews into TripWorks
- Import your Trustpilot reviews into TripWorks
- Collecting guest reviews
- Can I remove or respond to a review?
- Third-party integrations
- Manage permission groups
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