The Calls screen lists every call your business has taken, each already summarized and scored — so you can skim what happened without listening to a single recording.
In this article
Think of it as your call log, except every entry has already been listened to and written up for you. A quick scroll tells you how the day went on the phone — who was buying, who was frustrated, who needs a call back — before you've opened a single recording.
What each row shows
- Intent icon — a quick visual for the call's purpose (a sale, a booking change, a question, a complaint, a voicemail…), so you can spot the important calls at a glance.
- Caller & number — who called, with their location filled in from the number.
- AI summary — a one-line, plain-English recap of the whole call.
- CSAT — an estimated satisfaction score, so a rough or unhappy call stands out immediately.
- Duration — how long it lasted.
Only fully-analyzed calls appear here, so every row already has its summary and score — there are no "pending" or blank rows to wade through.
Reading the list at a glance
Because each call is already scored and tagged, patterns jump out:
- A run of low CSAT scores on the same day points to a busy, stressed shift — or a problem worth investigating.
- A cluster of sales-intent calls you didn't convert is money left on the table.
- Repeated question calls about the same thing signal a gap on your website (see Caller questions = friction points).
- A pile of voicemails or unanswered calls tells you when you're missing the phone — and losing bookings.
You get this read without listening to anything. When one call deserves a closer look, open it.
Find the calls you want
The list is built to be sliced:
- Search to jump straight to a caller or topic.
- Filter by any column — narrow to complaints, to sales-intent calls, to a date range, to a specific number.
- Sort by CSAT to put your roughest (or best) calls at the top.
- Choose columns to show the fields your team cares about, and save views so everyone opens straight into their cut — for example, a "Needs follow-up" view of low-CSAT sales calls, or a "Missed" view of unanswered calls from the weekend.
Select any call to open it, where you can listen, read the transcript, and see the full analysis. See Recording, playback & transcript.
The list filters calls by their fields. To search inside the conversations — by what was actually said — use global search with semantic matching. See Search across everything.
Frequently asked questions
Why don't I see a call I just took?
Calls appear once they've been transcribed and analyzed, which takes a short while after the call ends. Very short calls are skipped entirely.
Can I save a filtered view for my team?
Yes — filter and choose columns, then save the view. Everyone can open straight into it, so your team lands on the calls that matter to them.
Can I sort by satisfaction to find rough calls?
Yes. Sort by the CSAT column to bring your lowest-scoring calls to the top for follow-up — or your best calls, for training examples.
What if I want to search what was said, not just filter?
Use global search with semantic matching — it searches inside the transcripts by meaning. See Search across everything.
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