You can collect payment on a booking from the TripWorks app with a paired card reader, a card typed in by hand, or cash, and refund a payment from the same booking.

Collect a payment

1. Open the booking and choose Collect Payment. The screen shows the confirmation code and the amount due.
2. Choose how the guest is paying:
3. The card reader. Pair a Stripe M2 reader first. See Pair a scanner, card reader, or printer with the TripWorks app.
4. Enter Card Manually. Type the cardholder name and card details.
5. Pay by Cash. Enter the amount received.
6. Skip for Now. Choose Reserve Trip to hold the booking, or Leave as Draft.

After a payment the booking shows what's paid and the balance due. The payment also appears on the trip's Payments tab on the web. See Record payments on a trip.

Refund a payment

1. Open the booking and choose Actions, then Refunds. You see the booking's payments.
2. Choose the refund method and the amount.
3. Check the Refund Summary, then confirm.

For how refunds work in general, see Refund a trip.

Print a receipt

Pair a Star printer first (Settings → Pair Printer). Then open the booking, tap Actions, and choose Print Receipt. Once a printer is paired, Settings also lets you turn on Print Boarding Pass on Check-In and set a Receipt Footer.

Card readers the app supports

The app pairs the Stripe M2, a handheld reader that connects over Bluetooth. The WisePOS E countertop reader and Tap to Pay on iPhone aren't available in the app.

Frequently asked questions

Related

• The TripWorks mobile app
• Record payments on a trip
• Set up card readers