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Message Templates

Explore the types of email & SMS message templates you can create, edit, and schedule to send automatically through your TripWorks account.

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Email & SMS Message Templates

When running a tour or activity business, efficiency is vital. Message templates — that is, templated email and SMS text messages — can save you countless hours in communicating standard information to your customers. Your Message Template Library comes equipped...

December 20th, 2022 4691 views 2 likes
Abandon Cart Messages

Your TripWorks account comes with 3 abandon cart message templates that will, by default, automatically send to e-commerce shoppers who begin an online purchase but fail to complete it. Each message is scheduled to send at a preset time interval,...

December 22nd, 2022 4151 views 2 likes
Customize Abandoned Cart Email Settings

Automatically follow up with customers who don't complete their booking. TripWorks sends a series of abandoned cart emails to help recover lost sales—and you can customize when and what gets sent. Accessing Abandoned Cart Settings Go to More → Discover...

January 11th, 2023 3536 views 1 likes
Order Confirmation Messages

Your TripWorks account comes equipped with 1 order confirmation message that, by default, sends automatically to a trip's point of contact as soon as the Trip Status ‍ changes from Draft to Reserved. The message notifies the point of contact that...

December 22nd, 2022 4096 views 2 likes
Customize Order Confirmation Message Settings

By default, the Order Confirmation Message ‍ included in your Message Template Library automatically sends to customers as soon as they successfully book a trip online. This article outlines how you can change or disable these message settings. Customize...

January 16th, 2023 3629 views 1 likes
Rebooked Trip Messages

Your Message Template Library comes with one rebooked trip message template. This template is designed to notify customers that their chosen event has been rescheduled, provide them with the updated date and time, and recap other pertinent trip details. Rebooked...

January 27th, 2023 3287 views 2 likes
Customize Rebooked Trip Message Settings

By default, one Rebooked Trip Message ‍ template is included in your Message Template Library, and it does not automatically send to customers when you Reschedule a Trip ‍. This article outlines your options for updating these settings, including enabling...

January 27th, 2023 3278 views 1 likes
Event Reminder Messages

Your Message Template Library comes with 1 event reminder message that, by default, automatically sends to a trip's point of contact at preset intervals of 24 hours and 4 hours before their event begins. In this article, you will find...

January 30th, 2023 4881 views 2 likes
Event Followup Messages

Your TripWorks account comes with 1 event followup message template, which prompts customers to leave a review for your business. Event followup messages can be sent to customers automatically up to 3 times following their scheduled event. By default, this message...

December 22nd, 2022 3884 views 1 likes
Customize Event Followup Message Settings

By default, the Event Followup Message‍ included in your Message Template Library automatically sends to customers 24 hours, 48 hours, and 72 hours after their scheduled event ends. This article outlines how you can change or disable these message settings. Customize Event...

February 2nd, 2023 3461 views 2 likes
Create a New Message Template

When you go to Send a Message Manually ‍ or set up Automated Messaging ‍ through TripWorks, you must select a message from your Message Template Library. If your Message Template Library does not already contain the message you want...

December 21st, 2022 9022 views 3 likes
Delete a Message Template

It is possible to delete a template from your Message Template Library if the template has never been used. If, however, even one message has been sent to a customer using that template, the template cannot be deleted. Preventing users...

January 12th, 2023 3645 views 1 likes
Customize Event Reminder Message Settings

By default, the Event Reminder Message ‍ included in your Message Template Library automatically sends to customers 24 hours and 4 hours before their scheduled event begins. This article outlines how you can change or disable these message settings. ...

June 9th, 2024 2378 views 2 likes
Edit an Existing Message Template

You can send emails and SMS text messages to customers through your TripWorks account using Email & SMS Message Templates ‍ . These templates live within your Message Template Library, can be sent via Automated Messaging or Manual Messaging‍, and...

January 10th, 2023 8157 views 3 likes
Create a Receipt Message

Creating a specific email template for receipts is a great way to ensure that your communication with guests remains professional and consistent. Since receipt messaging is a bit different from other types of emails, having a dedicated template allows you...

September 26th, 2024 4687 views 2 likes
Create a Request for Payment Message

To request a payment from your customers, you can create a message template that includes a payment link. This is especially useful when there’s a balance due on a trip—whether it’s for a deposit, additional tickets, products, or any other...

September 27th, 2024 3350 views 1 likes
Showing & Hiding Email Content with Conditional Blocks

You can wrap sections of a message template so they only show up when they're actually relevant to a guest. A guest who already signed their waiver won't see a "Sign Your Waiver" button. A guest who paid in full...

June 9th, 2026 76 views 0 likes
The Monthly Abandoned Cart Summary Email

Your abandoned cart emails quietly bring back sales every month. The Monthly Abandoned Cart Summary is an email that shows you exactly how much—so you can see the revenue those follow-ups recovered without pulling a single report. It arrives on...

July 1st, 2026 8 views 0 likes

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Email & SMS Message Templates

Abandon Cart Messages

Customize Abandoned Cart Email Settings

Order Confirmation Messages

Customize Order Confirmation Message Settings

Rebooked Trip Messages

Customize Rebooked Trip Message Settings

Event Reminder Messages

Event Followup Messages

Customize Event Followup Message Settings

Create a New Message Template

Delete a Message Template

Customize Event Reminder Message Settings

Edit an Existing Message Template

Create a Receipt Message

Create a Request for Payment Message

Showing & Hiding Email Content with Conditional Blocks

The Monthly Abandoned Cart Summary Email

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