The Messages list view is a new top-level page that shows every message in your account — automated, manual, sent, received, and scheduled — in one place. Use it to track customer communication, find a specific message thread, or audit what's been sent recently.
How to access
From the toolbar, go to Messages. The list opens to your most recent saved view (or "All recent messages" the first time you visit).
What the list shows
Each row is a single message with these default columns:
- Date — when the message was sent or received.
- Direction — outbound (operator → customer) or inbound (customer → operator).
- Type — automated (e.g., confirmation, reminder, follow-up), manual (sent by a team member), or scheduled.
- Channel — email or SMS.
- Customer — guest name, with a link to the guest profile.
- Subject / preview — message subject and a short preview of the body.
- Status — sent, delivered, opened, failed, scheduled, etc.
Click any row to open the full message, see the thread, and reply.
Common workflows
Find a recent customer thread
Search by guest name or email — the list scopes to messages with that customer. Click the row to open the thread.
Audit what automated messages went out today
Filter Type = Automated and Date = Today. Save the filter as a view named "Today's automated messages" for one-click access.
Triage failed deliveries
Filter Status = Failed. Open each row to see the failure reason — usually a bounced email or an invalid phone number — and update the guest's contact info or re-send manually.
Find scheduled messages before they send
Filter Status = Scheduled. From here you can edit or cancel a message before it goes out.
Note
The Messages list view uses the same filter and saved-view pattern as every other list in TripWorks. See Filtering, Saving Views, and Customizing Columns for a full walkthrough.