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The Manifest View in TripWorks is your command center for managing trips, guests, and operational logistics. To make it work best for your day-to-day needs, you can customize which columns appear, reorder them, and save custom layouts for different use...
March 16th, 2022 5394 views 3 likes
Notes provide additional information about your guests and are conveniently displayed on the manifest. You may have a guest who is running late and the captain needs to do a head count before departure. Adding a note to the manifest next to...
September 8th, 2021 4568 views 1 likes
As a tour operator, you may need to print the manifest for the boat captain or a hiking guide, for example, who may need to do a head count of each guest before departure. Office staff may also need to...
September 8th, 2021 2729 views 2 likes
When circumstances require you to close, open, or change the status of a timeslot — bad weather, vehicle maintenance, low bookings — TripWorks gives you four ways to do it depending on how many timeslots you need to update and...
August 23rd, 2021 4418 views 2 likes
There are times when you may need to cancel all trips for a specific timeslot or even for an entire day. This could be due to reasons like inclement weather, equipment failure, or unexpected closures. Canceling by timeslot allows you...
August 25th, 2021 3564 views 2 likes
Booking statuses are used to check customers in or mark them as no-shows. This allows you to keep track of whether or not guests attended a booked activity. Updating the guest status will inform your team when a guest has...
September 21st, 2021 3040 views 1 likes
The Manifest Timeline View allows you to view and adjust resources assignments in real-time. This feature ensures that guides, vehicles, equipment, and other essential resources are properly assigned and visible for each trip, providing greater control and efficiency in managing...
October 16th, 2024 2028 views 1 likes
Managing guest check-ins can be fast and more efficient with the Actions column in the manifest. Follow these steps to streamline your check-in process and save time, especially when working with group bookings. How to Enable the Actions Column...
December 12th, 2024 2158 views 2 likes
Booking statuses help you visually and operationally manage customer check-ins, no-shows, and other key milestones. Each guest on a trip has its own booking status. You can create your own booking statuses and assign them distinct colors to better fit...
June 11th, 2025 1048 views 1 likes
Question How can I see which user opened or closed availabilities in TripWorks? How do I view who made changes to timeslots? Answer You can view availability changes in three ways: from a specific activity's audit log, from a specific...
November 5th, 2025 445 views 1 likes
When a new booking comes in, TripWorks sets the trip status to Reserved. This is intentional — Reserved means the spot is held, but the booking is not yet confirmed. It will not advance on its own. A trip moves...
April 12th, 2026 53 views 0 likes
When a customer asks for a refund, the right process depends on how the original booking was made. TripWorks can only refund money it collected. For bookings where payment went through a third party, refunds must go through that party....
April 12th, 2026 47 views 0 likes