Each guest on a trip has a booking status that shows where they are, such as Not Checked In, Checked In, or No Show. You can add your own statuses and give each a color, so your team can read the Manifest at a glance.
In this article
The built-in statuses
Every account has three. They can't be renamed, reordered, or deleted, but you can change their colors.
- Not Checked In. The default for every new booking.
- Checked In. The guest has arrived. Selecting it records the check-in time.
- No Show. The guest didn't arrive. It keeps an accurate count of who was there on a timeslot.
Add your own
Create statuses for steps your team tracks, such as Verified, Waiver Returned, Documents Collected, or Payment Pending.
Learn how to manage permission groups
- Select More → Discover More, then Booking Statuses under More Tools.
- Select Add status and type a name. It can be up to 45 characters.
- Select the color swatch next to a status to change its color.
- Drag a status by its handle to change the order.
- Select Save changes.
To remove a custom status, select its trash icon. Any bookings using it go back to Not Checked In.
Where statuses show up
- On the Manifest. The Status column shows a colored pill with a count for each status, such as "2 Checked In". Select a pill to open the Trip Actions panel, where you can change a single guest's status or select Change Status of All for the whole booking. An optional Actions column, hidden by default, has one button per status.
- On the trip. Select guests and use Check In or No Show. Both are available only on Reserved trips.
- When you filter and message. The Manifest has a Check-In Status filter, and you can filter who receives a message from the Manifest by status.
What changing a status does
- Checked In records when the guest checked in. Any other status clears that time.
- No Show pauses the guest's queued follow-up messages. Moving them back to Checked In puts those messages back in the queue.
- Statuses don't change capacity, and they don't check waivers.
Check-in rules to know
- If a guest has a balance due, you're asked to confirm the check-in. You can turn that prompt off. See Skip the balance-due popup at check-in.
- If a reseller requires a voucher, the guest can't be checked in until one is entered.
- A cancelled booking can't be checked in.
Examples
- Show who has signed their waiver. Add a Waiver Returned status, give it a color, and set it as guests hand theirs in.
- Mark an arrival. Open the guest on the Manifest and choose Checked In.
- Stop follow-ups to guests who didn't come. Mark them No Show, and their follow-up messages pause.
- See your arrivals at a glance. Change the Checked In color to one your team can read from across the room.
Frequently asked questions
Can I rename or delete Not Checked In, Checked In, or No Show?
No. The three built-in statuses are fixed. You can change their colors, and add your own statuses beside them.
What happens to bookings if I delete a custom status?
They go back to Not Checked In.
Does No Show free up the guest's spot?
No. Statuses don't change capacity. A No Show guest still counts for the timeslot.
Why can't I check a guest in?
The trip may not be Reserved yet, the booking may be cancelled, or the reseller may require a voucher that hasn't been entered.
Why can't I open the Booking Statuses page?
It needs the Manage company profile permission. You may see the link in the setup list with a different permission, but the page won't open without it.
Is the Booking Status filter in Sales the same thing?
No. That filter shows whether a booking is Booked or Cancelled. Check-in statuses are on the Manifest.
Related
- Checking in guests
- The Manifest view
- Check in guests with the TripWorks app
- Skip the balance-due popup at check-in
Built for attractions, tours & activities
See at a glance who has arrived
See how attractions, tours, and activities track check-ins and no-shows on a live Manifest. Book a demo and make the switch.