Question

How can I see which user opened or closed availabilities in TripWorks? How do I view who made changes to timeslots?

Answer

You can view availability changes in three ways: from a specific activity's audit log, from a specific user's audit log, or from the global audit log that shows all changes across your entire account.

Method 1: View Changes for a Specific Activity

To see availability changes for one activity:

1. Choose the activity from your catalog
2. Click "Audit Log" in the lower left corner
3. You'll see dates, times, and which user modified availabilities for that activity

Method 2: View All Changes by a Specific User

To see all edits made by a particular team member:

1. Choose the user from your team catalog
2. Click "Audit Log"
3. You'll see all changes that user has made, including availability modifications

Method 3: View All Changes Across Your Account

To see all changes made by any user across any object in the system:

1. Click the gear icon in the top menu
2. Choose "Audit Log" from the menu
3. You'll see a complete history of all changes made in your account, including availability modifications

Tip: Use the global audit log's filters to narrow down to specific activities, users, date ranges, or action types.

What You'll See in the Audit Log

All audit logs show:

• User name - Which team member made the change
• Date and time - When the availability was modified
• Action taken - What was changed (e.g., timeslot opened or closed)
• Specific changes - Details about the availability modification
• Object affected - Which activity or timeslot was changed

When to Use Each Method

• Activity-specific audit log: Use when you're investigating changes to a specific activity
• User-specific audit log: Use when you want to:
  • Review all changes made by a particular team member
  • Track a user's activity for training or accountability
  • See what a specific person has been working on
• Global audit log: Use when you need to:
  • Compare changes across multiple activities
  • View system-wide activity during a specific time period
  • Search for changes across all objects and all users

Why This is Useful

Use the audit log to:

• Investigate why a timeslot was unexpectedly closed or opened
• Track which team member made specific availability changes
• Review historical changes for accountability or training purposes
• Understand the timeline of availability modifications
• Monitor user activity across your entire account
• Audit a specific team member's actions

Tips

• Real-time updates: Changes appear in the audit log immediately after they're made
• Complete history: The audit log maintains a comprehensive history of all changes
• Multiple access points: Choose whichever method is most convenient for your workflow
• Filterable: Use the global audit log's filters to find specific changes quickly

Need Help?

If you're having trouble finding the audit log or need assistance:

• Email: support@tripworks.com
• Include: The activity name, user name, or what you're trying to track