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Frequently Asked Questions

Quick answers to common questions about TripWorks.

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What does "This payment method has been temporarily disabled" mean?

Cash, check, wire, voucher and Other payments are paused because manual payments passed your account's limit. Take card payments; the hold clears on its own.

Updated November 6th, 2026
Can I extend a credit card hold?

No — a card hold is an authorization with a fixed expiry (about 7 days) that can't be extended. You can charge it, release it, or let it expire and place a new one.

Updated November 5th, 2026
Does TripWorks support 3D Secure (SCA)?

Yes. TripWorks supports 3D Secure (SCA) automatically — guests verify with their bank when their card issuer requires it, with no setup on your part.

Updated November 6th, 2026
Can I make my phone number clickable?

Your business phone number is already a tap-to-call link in your booking widget. Here is where to set it and where else phone numbers are clickable.

Updated October 24th, 2026
AI Chatbot & Callbot FAQ

Answers on the AI chatbot and callbot — accuracy and safeguards, languages, human handoff, payments and fraud, leads, and what they can't do yet.

Updated November 5th, 2026
TripWorks security FAQ

How TripWorks handles staff sign-in, card data, and account access, including single sign-on, card storage, and who changed what.

Updated November 5th, 2026

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Contact support Watch TripWorks University