TripWorks lets you add up to 20 taxes and surcharges to what you sell — a percentage like sales tax or VAT, or a flat surcharge like a trail, dock, or fuel fee. You control which items and channels each applies to, and whether it's shown separately at checkout or baked into the price. Find them under Setup Get paid Taxes & Surcharges.

You have a fixed set of 20 slots — you don't add new ones, you configure and turn on the slots you need.

Configure a tax or surcharge

Select a row to open its settings:

• Enable this tax — turn it on to start collecting. Turning it off keeps the configuration but stops collecting it.
• Label — the name shown on receipts and during checkout (for example, Sales Tax).
• How it's calculated — choose one:
• Percentage — a variable percentage of the price, like sales tax or VAT.
• Fixed amount — a flat charge. Choose whether it applies once per trip or once per booking/guest.

Where it applies

Each tax or surcharge can apply broadly or narrowly:

• Applies to everything, or Limit to specific items — pick the exact activities, products, and add-ons it's collected on.
• Booking channels — E-commerce, Direct, Offline resellers, and OTAs, each all-or-specific. So you can collect a tax on your website and direct bookings but not through an OTA, for example.

How it's shown and counted

A tax's accounting options control how it appears to guests and in your reports:

• Display all-inclusive pricing — bake this tax into the ticket price shown from the start of checkout, instead of adding it at the end. Guests see the full price upfront (see below).
• Don't itemize — include it in the total without a separate line item.
• Include in revenue — count it as part of your business income (common for VAT) rather than a pass-through amount collected on behalf of a tax authority.
• Exempt by default on new trips — new bookings are created exempt from this tax, and you enable it manually per trip when it applies.

By default a tax is added on top at checkout. Turning on Display all-inclusive pricing for a tax bakes it into the shown price instead.

Why all-inclusive pricing matters

Showing the full price upfront — rather than surprising guests with fees at the end — builds trust and helps you meet price-transparency rules in many places (California SB-478, FTC guidance, EU consumer-protection law). A $50 ticket that becomes $57.50 at checkout can drive complaints and chargebacks; an all-inclusive $57.50 shown from the start avoids that.

Turn taxes on for an activity

Which taxes apply is also set per activity — each activity opts in to the account-level taxes it should assess. You set up the tax once here, then enable it on the activities it applies to.

Frequently asked questions

Related

• Set your ticket prices
• The pricing breakdown on a trip