Rather than absorbing card processing costs yourself, you can pass them to guests at checkout by adding a surcharge on your account. It's a common way for operators to protect their margin on every booking.
In this article
Set it up as a surcharge
Credit card fees are handled through the same system as your other taxes and surcharges:
- Go to your Taxes & Surcharges settings.
- Create a surcharge for the card fee, setting the percentage you want to add.
- Apply it so it's added to the guest's total at checkout.
The surcharge then appears in the guest's total when they pay by card, so the processing cost is covered by the transaction rather than coming out of your revenue.
Refunds don't automatically return the processing fee — see Refund a payment — so keep that in mind when setting cancellation terms.
Frequently asked questions
How do guests see the fee?
As a surcharge line added to their total at checkout when paying by card.
Is this the same as taxes and surcharges?
Yes — a card-fee surcharge is created through your Taxes & Surcharges settings. See Set up taxes and surcharges.
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