No. TripWorks platform fees (also called booking fees) are calculated on the pre-tip amount, so a guest's tip never increases what you pay in platform fees.
For example, if a guest leaves a $10 tip on a $100 payment, the platform fee is figured on the $100 — not the $110 they paid.
What about card processing fees?
A tip paid by card still runs through the card networks, so it does carry a credit card processing fee — a small percentage, separate from the platform fee. That amount is tallied and withdrawn from your account at the end of the month rather than taken out of each tip as it comes in.
If you'd rather your team keep the full tip, see avoid credit card processing fees on tips.
Why is the tip fee billed monthly instead of with each tip?
Two reasons:
- Your team keeps the full tip. When a guest leaves a tip, all of it passes through to you and your staff. TripWorks doesn't take the processing fee out of the tip itself at the moment it's paid — that would reduce what your team takes home — so the small fee is billed to you separately instead.
- It's one charge, not hundreds of tiny ones. Rather than charging a few cents on every individual tip, TripWorks adds up all of your card tips for the month and collects the processing fee as a single charge after the month closes. That keeps your statement clean and lines the fee up with your monthly reporting.
Frequently asked questions
Does a bigger tip mean a bigger platform fee?
No. The platform fee is based on the pre-tip total. The tip amount doesn't factor into it, no matter how large.
So tips aren't completely fee-free?
They're free of platform fees. When a tip is paid by card, the card processing fee still applies — it's just billed monthly, not deducted from the tip at the time of payment.
Why is the processing fee charged monthly instead of with each tip?
So your team keeps the full tip. TripWorks doesn't deduct the fee from the tip itself when it's paid — it bills you separately — and it combines a whole month of card tips into one charge rather than adding a few cents to every individual tip. You get one clean line item that matches your monthly reporting.
Related
- Avoid credit card processing fees on tips
- Adjust tip settings
- View collected tips
Built for attractions, tours & activities
Keep more of every tip
See how attractions, tours, and activities collect tips that go to their team — without platform fees eating into them — on TripWorks. Book a demo and make the switch.