On a trip's Payments tab, the Promo button is disabled when something about the trip means a code can't be applied. Hover over it and TripWorks shows the reason as a tooltip. There are four:
In this article
No balance due
The trip is paid in full. A promo code only reduces what a guest still owes, so with nothing left to charge there's nothing for it to act on.
What to do: If the guest should have gotten the discount, issue a partial refund for the discount amount instead.
A promo code is already applied
Only one promo code can be active on a trip at a time, so once one is applied the button locks to stop a second from stacking on top.
What to do: Remove the current code from the trip, then apply the new one.
The trip is deleted
No changes can be made to a deleted trip, including adding a promo code.
What to do: If it was deleted by mistake, restore the trip first. Otherwise there's nothing to do.
No items on the trip
The trip has no bookings or gift-card purchases attached, so there's nothing to discount.
What to do: Add a booking (or gift card) to the trip, then apply the code.
Don't see a Promo button at all? It's hidden for team members whose role doesn't include applying promo codes — an admin can grant that permission.
Frequently asked questions
Can I apply a second promo code on top of the first?
No — a trip takes one promo code at a time. Remove the current one first, then apply the other.
The trip's paid but I forgot the discount — what now?
Because there's no balance to reduce, apply the discount as a partial refund for that amount rather than a promo code.
The code is valid but still won't apply — is this the same thing?
Not quite. A greyed-out button is about the trip's state (paid, deleted, etc.). A code that's rejected after you try it is about the code's own rules — see promo code limits and usage rules.
Related
Built for attractions, tours & activities
Discounts that just work
See how attractions, tours, and activities run promo codes cleanly across online, phone, and walk-up bookings on TripWorks. Book a demo and make the switch.