The Draft trip status signals to your team that someone (either a customer, team member, or reseller) has begun booking a trip but has not successfully completed the reservation yet

 A Draft trip:

• Does not appear on your Calendar or Manifest
• Does not count toward the chosen timeslot's Activity Capacity Limits‍
• Does not appear in your revenue reports

If a trip remains as a Draft (indicating that the customer did not complete the purchase), one or more Abandon Cart Messages‍ may be queued to send automatically, at prescheduled intervals, to the trip's point of contact. (This depends on your account's Automated Messaging settings.) These messages encourage the customer to return to the cart and complete the purchase.

A trip status changes from Draft to Reserved when either a payment is applied to the trip, or a member of your team manually updates the status from the Trip View.

The Reserved trip status tells your team that a trip has been successfully booked, whether by a customer, team member, or reseller

A Reserved trip:

• Does appear on your Calendar and Manifest
• Does count toward the chosen timeslot's Activity Capacity Limits‍
• Does appear in your revenue reports

When a trip status changes to Reserved:

• Any pending Abandon Cart Messages‍ are canceled on the trip and will not be sent.
• Any Order Confirmation Messages‍ set to send automatically (per your Automated Messaging‍ settings) will be sent to the trip's point of contact.
• Any Event Reminder Messages and/or Event Followup Messages‍ will be queued to send automatically at the times specified in your Automated Messaging‍ settings. 

Once a trip is Reserved, it cannot be changed back to the Draft status. However, you can choose to remove individual bookings on the trip, or cancel the entire trip.

For each activity in your catalog, you may choose to enable the optional Under Review status. When enabled, this setting causes a trip's status to become Under Review (rather than Reserved) when a customer books a trip.

The Under Review status signals to your team that a customer has booked a trip for an experience that utilizes this optional setting. This gives your team a chance to confirm that everything needed for the trip is ready to go before manually updating the status to Reserved.

An Under Review trip:

• Does not appear on your Calendar and Manifest
• Does not count toward the chosen timeslots Activity Capacity Limits‍
• Does not appear in your revenue reports

Once a trip is Under Review, it cannot be changed back to the Draft status. However, team members can manually update the status to Reserved.

Trips can be manually deleted by team members if no payment has been applied to the trip. Once a payment has been applied, the option to delete the trip is revoked. This is a measure taken by TripWorks to ensure your reports reflect accurate sales and payment data. For more details, visit Why can't I delete certain items from the dashboard?‍ 

Deleted trips will appear in the Sales View