Guides in TripWorks can stay in sync with their schedule by enabling alerts for key trip activity. These alerts let you know when you're assigned to a time slot, when a booking is created, and when a guest reschedules, cancels, or rebooks.
This article explains how to set up those notifications so you never miss an assignment or change.
Important Note
Before enabling alerts, make sure the team member is already added to your TripWorks account and assigned as a guide.
Need help? Learn how to set up team members as guide
What Alerts Can Be Sent?
You can choose to receive alerts when:
- You are assigned to a timeslot
- A new booking is created for your assigned time
- A guest reschedules, cancels, or rebooks a trip you’re guiding
Alerts can be delivered via:
- SMS
- In-app notifications
How to Enable Guide Alerts
- Go to More > Discover More from the dashboard
- Select Team Members
- Choose the profile of the guide you want to update
- Choose the Notifications tab
- Scroll to the Guide Alerts section
- Toggle ON any alerts you’d like the guide to receive
- Choose one or more delivery methods (Email, SMS, In-App)
- Select Save
Why Enable Alerts?
Enabling alerts ensures that guides are notified in real time when:
- They’ve been scheduled to lead an activity
- A booking is made for one of their assigned trips
- A customer changes their plans
This helps guides stay organized, respond faster to changes, and avoid surprises on the day of the activity.