Seat Maps: Overview & Setup

Learn how to create and configure seat maps for assigned seating experiences like dinner shows, tours, and events.

Written By Melanie Gannone (Administrator)

Updated at February 5th, 2026

A seat map is a visual representation of your seating layout that allows you to assign guests to specific seats or tables. Seat maps are ideal for:

  • Dinner shows and luaus with assigned table seating
  • Tours with specific vehicle seats (boats, buses, etc.)
  • Events with reserved seating sections
  • Any experience where guests need to be assigned to specific seats or tables
Note: Seat maps are a visual seat management tool—they do not control your activity's capacity or availability settings.

With seat maps, you can:

  • Visually see which seats are available, occupied, or blocked
  • Assign parties to specific tables or seats
  • Block seats for maintenance or VIP holds
  • Print seat tickets for guest check-in

 

Setting Up a Seat Map

Beta Feature: Seat Maps is currently in beta. To use this feature, you'll need to enable it first. See How to Enable Beta Features for instructions.

Step 1: Access the Seat Map Builder

  1. Navigate to Settings → Seat Maps 
  1. Choose + Create New Seat Map
  2. Enter a name for your seat map (e.g., "Main Dining Room", "Tour Bus A")

 

Step 2: Add Zones (Optional)

Zones help organize your seating into logical sections:

  1. Select + Add Zone
  2. Enter a zone name (e.g., "VIP Section", "Outdoor Patio")
  3. Select a color to visually distinguish the zone
  4. Repeat for additional zones

Step 3: Add Tables or Seat Groups

  1. Choose + Add Group
  2. Configure the group:
    • Name: Table number or section name (e.g., "T1", "Row A")\
    • Shape: Round, rectangular, or custom
    • Number of Seats: How many seats in this group
    • Zone: Assign to a zone (optional)
  3. Select Add Group
  4. Drag the group to position it on the canvas

Step 4: Customize Individual Seats

After creating a group, you can:

  • Rename seats by choosing the edit icon and changing seat labels
  • Add seats by selecting + Add Seat in the group details
  • Remove seats by clicking the trash icon next to any seat

 

Step 5: Add Labels (Optional)

Add visual markers to help staff navigate:

  1. Select + Add Label
  2. Enter text (e.g., "Stage", "Exit", "Bar")
  3. Drag to position on the canvas

Step 6: Save and Publish

  1. Choose Save as Draft to save your draft
  2. When ready, select Publish to make the seat map available for use
  3. Only published seat maps can be connected to activities
Important: Once published, the seat map is view-only and cannot be edited. Make sure your layout is finalized before publishing.

 

Tips for Seat Map Design

  • Use consistent naming: Number tables sequentially (T1, T2, T3) for easy reference
  • Create zones for pricing tiers: Group VIP, Premium, and Standard sections
  • Leave space between groups: Makes the visual layout easier to read
  • Match your physical layout: Arrange tables as they appear in your actual venue

 

Connecting a Seat Map to an Activity

Once your seat map is published, connect it to an activity:

  1. Navigate to Catalog → Activities
  2. Select the activity you want to configure
  3. Go to Seating Maps in the left menu
  4. Select your seat map from the dropdown
  5. Choose Save

 

Next Steps

Once your seat map is set up and connected to an activity, you're ready to start assigning guests to seats. See Assigning Seats from the Manifest to learn how to assign bookings to specific seats.