When a reseller makes a booking on your behalf, TripWorks automatically sends email confirmations to both the reseller and the guest. However, you can control how these emails are sent using your confirmation settings.
Where to Manage Email Confirmation Settings
- Click the gear icon at the top of your TripWorks dashboard.
- Select Settings from the menu.
- Click on the Resellers tab.
You’ll see a list of all resellers you’re working with. Click on any reseller’s name to manage their individual settings.
Understanding the Confirmation Email Options
Each reseller has two key email settings:
Send Confirmation to Guest
- If enabled, TripWorks will send a confirmation email directly to the guest after the reseller books a trip.
- If disabled, the guest will not receive an automated confirmation email from TripWorks. This is helpful if the reseller prefers to send their own confirmation.
Send Confirmation to Reseller
- If enabled, the reseller will receive a confirmation email for every booking they create.
- If disabled, TripWorks will not send any booking confirmations to the reseller.
These settings allow you to customize who gets notified based on your relationship with each reseller.
How to Update Email Confirmation Settings for Resellers
- Select More > Resellers from the toolbar
- Select the reseller whose email confirmation settings you want to change
- Under Settings, navigate to the Communication tab
- If you have confirmation emails set up as part of your Automated Messaging for Customers, but you do not want customers who book through this reseller to receive those confirmation emails, select the Disable Customer Email Confirmations checkbox
- If the reseller in question wants to receive confirmation emails directly, select the Send a CC: of all booking emails to checkbox, then fill in the text field with the reseller's desired email address
- Select Update to confirm your changes
Notes and Best Practices
If you’re using a private label or white-labeled experience with a reseller, consider disabling the confirmation to the guest to avoid any branding confusion.
Make sure resellers are aware of your communication preferences, especially if you rely on them to send confirmations or pre-arrival instructions.