If a trip was initially booked under a reseller but should be paid directly by the customer instead, you can convert it from a reseller trip to a walkup trip. This process removes the trip from the reseller invoice and ensures the customer is charged directly.
How It Works
By converting a reseller trip to a walk-up:
The trip is no longer attributed to the reseller.
The trip is no longer included in the reseller’s invoice.
The reseller is not responsible for payment.
The customer will pay directly at check-in or through another method.
How to Convert a Reseller Trip to a Walkup
From with the trip, choose Payments
Select the X button next to the invoice status
Choose the new trip method from the dropdown and select Convert to Direct Pay
The trip method will update, allowing you to select Add a Payment to process a direct payment from the customer
