Pickup locations are the places you collect guests from before an activity: a hotel lobby, a cruise terminal, a parking lot, or a meeting point. Set them up once, offer pickup on the activities that include transport, and guests choose their spot while booking. The choice travels with the booking, and your team sees it with the pickup time.

Setup happens in two places: your account's list of pickup locations, then the Pickup page on each activity that offers it.

Step 1: Add your pickup locations

1. Go to Setup Run your day Pickup Locations and select New Pickup Location.
2. Enter a Location title, the name guests see when they choose a spot, such as "Hilton Hawaiian Village - Main Lobby."
3. Optionally, add a Pickup point. This is an internal label for where guests are actually collected, which helps when several hotels share one curbside stop.
4. Start typing the Address and pick a suggestion. A map pin appears, and you can drag it to the exact spot.
5. Add Details & instructions, such as "Meet at the main entrance near the bell desk." Guests see this after they choose the location.
6. Optionally, upload a Photo of the spot (PNG or JPG) so guests know what to look for.
7. Leave the switch at the top set to Live and save.

Repeat for each place you collect guests. Use the Reorder button on the list to set the order locations appear in the booking flow. Each location's Where it's used section shows which activities offer it.

To stop offering a location without deleting it, switch it to Archived, which hides it from the booking flow.

Step 2: Offer pickup on an activity

1. Go to Setup Build what you sell Activity Settings, open the activity, and select Pickups in its sidebar.
2. Select Pickup offered.
3. Enter an Internal name for staff, a Public title shoppers see at checkout (for example, "Hotel Pickup Service"), and a Description.
4. Add one or more choices, such as "Hotel pickup" and "I'll make my own way." For each choice, set its Price: Increase, Decrease, Set to, or No charge.
5. For a choice that collects guests from real places, turn on Maps to real pickup locations. Choose All locations or Specific locations, and set each location's Pickup time in minutes before the activity starts. For a single meeting point, leave it off and set one pickup time for the choice instead.
6. Under Availability, choose where the pickup applies and how it's charged (below), and whether it's Optional or Required.
7. Under Where it shows, turn on Online checkout, Direct booking, or both. Set taxes if the fee is taxable, then save.

Where the pickup applies and how it's charged

• This activity only applies the pickup to this one activity.
• Every activity in the trip applies the guest's chosen pickup to every activity on the same booking.

Then choose the charge:

• One flat charge is a single charge per activity it applies to, whatever the party size.
• Charged per guest multiplies the price by the number of guests on the activity. It isn't available with Every activity in the trip.

Required makes guests pick a pickup choice before they can book. Optional lets them skip it.

What guests and your team see

• While booking, guests choose a pickup choice and, where it maps to locations, the exact spot, on the same step as add-ons.
• Pickup time shows as the activity's start time minus the minutes you set for that location, on confirmations and on the Manifest. If you leave the minutes blank, no pickup time is shown.
• In the customer portal, guests see their pickup time, the location, its instructions, and buttons to view the map and photo.
• Your team is prompted to offer pickup when booking in the dashboard, as long as Direct booking is on for the pickup.

Frequently asked questions

Related

• Create & publish an activity
• Set up add-ons
• Locations