When a guest's plans change, you don't start over — you adjust the existing booking. TripWorks gives you four ways to do that, all from one place, plus a bulk option for weather days and closures. In this article Where these options live Who can do this When an option is greyed out or missing Reschedule — move to a new date and time Change Activity ...

Flagging is how you send a booking to a specific teammate for review. When a sale needs a particular person's eyes — a problem to sort out, a VIP to handle personally, a detail to double-check — you flag it to that person and add a note explaining why. The flag attaches a "please look at this" marker to the booking, addressed to one teammate, and it...

TripWorks sends two kinds of guest messages: automatic ones that fire on their own when something happens to a booking, and manual ones you write and send yourself. This article covers the automatic messages — what each one is, when it sends, and where you switch it on or off. In this article Where automated messages are configured The automated mes...

Booking calendars give e-commerce shoppers the option to browse activity availability by date. This article illustrates how to embed a booking calendar onto your website.   How to Add a Booking Calendar to Your Website Step 1: Create Calendar Widget Select More > Discover More from the toolbar   Choose the Create a Widget link   Choose the Embed ...

Flagging allows you to alert another team member to review and follow up on a specific trip. You may want to flag a trip in the following situations: Partial Refund or Payment Issue: If a booking requires a partial refund, has an incorrect payment, or a credit card payment failed, flagging the trip will notify the appropriate team member to handle t...