Once your TripAdvisor URL is saved within the Social Media settings of your TripWorks account, any reviews posted to TripAdvisor will be pulled in to your account automatically and on a daily basis. While reviews submitted through TripAdvisor won't be matched to the original trip in TripWorks, they will appear alongside your direct reviews in:

• Your TripWorks dashboard
• The weekly review summary email sent to your team
• The Reviews Report
• Customer-facing emails that contain a review block

Not only do these settings gain your team visibility on the review themselves, but TripWorks' scoring and sentiment analysis makes it easier to spot trends.

Reviews (2 direct, 1 via TripAdvisor) as seen from the Reviews Report

Add TripAdvisor to Your Social Media Settings

1. Select More > Discover More from the toolbar, then choose Company Info, Links & Policies.
2. Navigate to the Social Media tab.
3. Paste your TripAdvisor link into the TripAdvisor Url field.
   
   
4. Choose Save.