The Reviews list view is a new top-level page that shows every guest review across your account — across activities, channels, and date ranges — in one searchable, filterable list. Use it to monitor sentiment, surface issues quickly, and find specific reviews to respond to.
How to access
From the toolbar, go to Reviews. The list opens to your most recent saved view (or "All recent reviews" the first time you visit).
What the list shows
Each row is a single review with these default columns:
- Date — when the review was submitted.
- Rating — the star rating (1 to 5).
- Activity — which experience the review is for.
- Guide / team member — if assigned, the guide who led the trip.
- Guest — guest name, with a link to the customer profile.
- Review preview — first lines of the review text.
- Response status — whether you've replied yet.
Click any row to open the full review and respond.
Common workflows
Triage low ratings first
Filter Rating ≤ 3 and sort by date. Save it as a view called "Needs attention" so you see it as soon as you open Reviews.
Find unresponded reviews
Filter Response status = No response. Useful for staying on top of public reviews that benefit from an operator reply.
Track a specific guide's reviews
Filter by Guide to pull every review for that team member. Useful for performance check-ins and recognition.
Spot-check a high-volume activity
Filter by Activity and sort by date to see how a particular experience is trending. Pair with a date filter to compare seasons.
Note
The Reviews list view uses the same filter and saved-view pattern as every other list in TripWorks. See Filtering, Saving Views, and Customizing Columns for a full walkthrough.