Question

If I enable auto-calculate for the Viator Accelerate program, should I change the commission % to 0? What commission rate should I enter?

Answer

It doesn't matter what you put in the commission box when using auto-calculate for Viator Accelerate. However, we recommend entering your default Viator commission rate for reference purposes.

How Auto-Calculate Works

When you enable auto-calculate for Viator Accelerate:

1. Enter your default rate: Put your standard negotiated Viator commission rate in the commission field (e.g., 25%)
2. Auto-calculate applies actual rates: The system will automatically apply the correct commission rate for each individual booking as it comes in
3. Rates vary by booking: If you're in the Accelerate program, individual bookings may have different commission rates (e.g., 27% or 28% instead of your base 25%)

Example Scenario

Let's say your negotiated Viator rate is 25%:

• You enter 25% in the commission field (your default rate)
• Booking A comes in through Viator Accelerate at 25% commission
• Booking B comes in through Viator Accelerate at 27% commission
• Booking C comes in through Viator Accelerate at 28% commission

With auto-calculate enabled, TripWorks will automatically apply the correct commission rate (25%, 27%, or 28%) to each individual booking based on what Viator actually charged.

Why This Matters

The auto-calculate feature ensures you can:

• Track actual costs: See the real commission you paid for each booking
• Accurate reporting: Generate reports showing actual Viator fees, not just estimated rates
• Better financial visibility: Understand your true costs when commission rates vary

What is Viator Accelerate?

Viator Accelerate is a program where Viator may adjust commission rates on individual bookings to increase visibility and bookings for your experiences. Commission rates can vary above your base negotiated rate depending on market conditions and demand.

Best Practice

• Recommended: Enter your base/default Viator commission rate in the commission field
• Enable auto-calculate: Let TripWorks apply the actual rates from Viator
• Review reports: Check your reports to see actual commission rates paid per booking

Setting Up Auto-Calculate

To enable auto-calculate for Viator Accelerate:

1. Navigate to your Viator reseller settings
2. Enter your default commission rate (e.g., 25%)
3. Enable the auto-calculate option for Viator Accelerate
4. Save your settings

Note: The system will now automatically apply the correct commission rate from Viator for each booking.

Need Help?

If you have questions about Viator Accelerate or commission rates:

• Email: support@tripworks.com
• Include: Your Viator account details and any specific booking examples