The Cancellations & Rebookings report gives you a clear view of just your cancellations — how many you've had, what they represent in revenue, and whether those guests came back and rebooked.
What the report shows
Unlike the Unscheduled report (which also includes vouchers), this report focuses only on cancellations, so you don't have to filter anything out. At the top, you'll see summary metrics:
- Cancellation rate by bookings — the percentage of your bookings that were cancelled.
- Cancellation rate by revenue — the share of revenue tied to cancelled bookings.
Below the summary, you'll see each cancelled booking with its details.
Seeing who rebooked
For each cancellation, the report shows whether that guest has since rebooked — so you can tell the difference between a guest who left and one who simply moved their plans. This helps you understand how much of your cancellation activity is truly lost business.
Good to know
Rebookings are matched using the guest's name and email. If a guest cancels and then rebooks under a different name or email, that rebooking may not be linked. For most accounts this is rare, and the report stays accurate overall.
How to open the report
- Go to Reports.
- Under Activities, choose Cancellations
- Set your date range to see cancellations for that period.