TripWorks sends the money you collect to your bank account as payouts. This guide covers when they arrive, what's included, why an amount can differ from what you expected, and how to update where the money goes.
In this article
The payout schedule
When you first start taking live payments, your first payout typically arrives 7–14 days after your first successful payment (it can take longer depending on your country). After that, payouts run automatically, daily, excluding weekends and most holidays. Most banks post a payout as soon as they receive it, though some take an extra day or two.
Payout availability and settlement currency depend on your country — in most cases your bank account must be in the country of the settlement currency.
You don't have to wait for trips to be paid in full
Every payment processed through TripWorks — including deposits and partial payments — is automatically included in your next scheduled payout, as soon as it's fully processed. You don't wait until a trip is complete or paid in full. If a guest books today and pays a deposit for a trip next month, that deposit comes through your next payout. The same applies to refunds, adjustments, and fees: as transactions process, your next payout amount updates in real time.
Viewing your payouts
To see past and upcoming payouts — and the exact date each should reach your bank — run the payout report: Reports → Finance → Payouts. Expand any payout to see the individual transactions behind it, including partial payments. See Using the payout report for the full walkthrough.
Why a payout amount can differ
If a payout isn't the amount you expected, it's usually one of these:
- The daily cutoff. TripWorks uses 00:00 UTC as the cutoff for which transactions go into the next payout. A transaction processed after the cutoff lands in the following payout.
- A refund or dispute in progress. Until it resolves, it won't appear on your next scheduled payout, which affects the balance.
- Excluded payment types and adjustments. Payouts don't include cash, checks, wire transfers, or reseller payments made directly to you, and they can be reduced by fees or increased by credits.
For the fuller picture of why report and payout totals differ, see Why don't my report totals match?
Update your bank details
Your bank account and payout details are managed through your connected payment account (your Stripe integration):
- Open your integrations from the toolbar (More → Discover More, or the gear icon → Integrations).
- Choose the option to manage your Stripe bank connection / View Stripe Account.
- Complete the two-factor login, then edit your banking details and save.
Changes apply to future payouts.
Frequently asked questions
When will I get my first payout?
Typically 7–14 days after your first successful payment (longer in some countries). After that, payouts run automatically each day, excluding weekends and most holidays.
Do deposits pay out before the trip happens?
Yes. Any processed payment, including a deposit or partial payment, is included in your next scheduled payout — you don't wait for the trip to be paid in full.
How do I change my payout bank account?
Through your connected payment account. Open your integrations, choose to manage your Stripe bank connection, log in, and update your bank details.
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